No AMD graphics driver is installed, or the AMD driver is not functioning properly

Discussion in 'Mac OS X Guest OS Discussion' started by NicolaC5, Jun 16, 2022.

  1. NicolaC5

    NicolaC5 Bit Poster

    Messages:
    3
    Hi all,
    Although I only use Parallels to run a couple of Windows-only apps for work, a while ago I started getting the following error after logging in:
    "No AMD graphics driver is installed, or the AMD driver is not functioning properly. Please install the AMD driver appropriate for your AMD hardware"
    I've not changed anything in the installation, in fact. I've updated both Mac OS and Windows, other than that, I've not installed any new software on the virtual machine.
    Did anyone get this message other than me? What should I do?
    Thanks,
    Nicola
     
  2. Nazeemabanu@Parallels

    Nazeemabanu@Parallels Staff Member

    Messages:
    138
    Hello @NicolaC5, you are receiving the error message while working on any specific application on Windows virtual machine? If yes, please let us know more details regarding the same for further assistance. Also, let us know the version of Parallels Desktop for Mac and Windows. Requesting you to refer to this link - How does Parallels Desktop for Mac work with Mac video cards? once. Thanks.
     
  3. NicolaC5

    NicolaC5 Bit Poster

    Messages:
    3
    Hi,
    No, get this error once logged in after booting the VM.
    I'm running Parallels v17.1.4 on Mac OS 12.4.
    The link does not describe my setup, my video card uses shared memory.
    Thanks,
    Nicola
     
  4. Nazeemabanu@Parallels

    Nazeemabanu@Parallels Staff Member

    Messages:
    138
    Thank you for your reply @NicolaC5 , Please help us with a screenshot of the error message and let us know do you have an Intel Mac or M1 Mac? Thanks.
     
  5. NicolaC5

    NicolaC5 Bit Poster

    Messages:
    3
    Running 2,9 GHz Intel Core i7 quad-core.
    Error message below:

    upload_2022-7-14_10-9-36.jpeg
     
  6. JeffreyJ8

    JeffreyJ8 Bit Poster

    Messages:
    1
    I have the same issue. 2.3 Ghz i9, with Radeon Pro 560X 4GB. Same error message upon Windows startup in Parallels.
     
  7. Bennyboos

    Bennyboos Bit Poster

    Messages:
    1
    I also have this issue. 2.9GHz I9 with Radeon Pro 560X 4 GB.
    It only started happening about 3 or 4 months ago.
    Had hoped that upgrading to parallels 18 might resolve it but no.
     

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