No external device

Discussion in 'Windows Guest OS Discussion' started by Landry, Jul 25, 2017.

  1. Landry

    Landry Bit Poster

    Messages:
    3
    on MacOS 10.11.6 with a windows 10 guest, using Parallels Desktop 12.2.1 :
    I cant attach a USB thumb drive to the Windows guest.

    in de VM's Device menu, there is no 'external device' entry
    in the Device preference pane, when I add my thumb drive (or any other usb device) I can only connect it to my mac, the Host in not listed.

    thanks
     
  2. Shathish@Parallels

    Shathish@Parallels Kilo Poster

    Messages:
    344
  3. Landry

    Landry Bit Poster

    Messages:
    3
    I did before posting, and it did not help.
    the device mounts on the mac host, but there is no 'external device' menu, and the VM is not available in the device pref pane.
    reinstalling parallels tools didn't help.
     
  4. Shathish@Parallels

    Shathish@Parallels Kilo Poster

    Messages:
    344
    Hello Landry, please make sure that you have added the USB Device in the virtual machine configuration. Open VM Configuration http://kb.parallels.com/117287 Go To Hardware > Check There is USB is enabled. If not, please Click on the + Sign and add the USB and check it helps. Thanks, Shathish
     
  5. Landry

    Landry Bit Poster

    Messages:
    3
    That fixed my problem.
    I didn't have USB in the hardware list. I had to shutdown the VM in order to add it (that's why I didn't find it in the first place)
    thank you.
     
  6. Shathish@Parallels

    Shathish@Parallels Kilo Poster

    Messages:
    344
    Hello @Landry We are glad that your issue has been resolved. Please feel free to contact us anytime. We will be glad to assist you always.
     

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