no proper Internet Connection / Apps not working since Upgrade to #17

Discussion in 'General Questions' started by Close2Fan, Dec 9, 2021.

  1. Close2Fan

    Close2Fan Bit Poster

    Messages:
    5
    Since the upgrade the Internet Connection is not working properly. (tried briged, Host exclusive, ...)
    Websites load only half - pictures not loaded or not on the supposed places or do not load at all, sites don´t load on security reason. Apps can´t call home in some actions. Log in Possible but no update of information.
    Didn´t change any security preferences.
    Pro (13-inch, 2020, Four Thunderbolt 3 ports), 2,3 GHz Quad-Core Intel Core i7, Big Sur
     
  2. GampaA@Parallels

    GampaA@Parallels Staff Member

    Messages:
    370
  3. GampaA@Parallels

    GampaA@Parallels Staff Member

    Messages:
    370
    Hello @Close2Fan , is you issue resolved. Please reach us back for any further queries. Thanks, Parallels Team.
     
  4. Close2Fan

    Close2Fan Bit Poster

    Messages:
    5
    Unfortunatley not, tried everything in the link. tried to reinstall Windows but of course I couldn´t do any updates on Windows then. so i returned to the Snapshot. Update of Toolbox came but nothing improved.
    Can I somehow downgrade to my last Parallels Version?
     
  5. Close2Fan

    Close2Fan Bit Poster

    Messages:
    5
    Got mail from Support Engineer, maybe he can help me
     
  6. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    875
    Hi, please help us with your support ticket number.
     
  7. Close2Fan

    Close2Fan Bit Poster

    Messages:
    5
    Parallels #3167382
     
  8. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    875
    Hi, we can see you have scheduled a remote session with us. On your scheduled time one of our technician will contact you and will take remote for resolving the issue.
     
  9. Close2Fan

    Close2Fan Bit Poster

    Messages:
    5
    has been resolved by downgrading back to 15 again
    thanks for the help!!
     

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