No support for active subscription

K

KenF8

Bit poster
I have an active subscription for Parallels Desktop for Mac Pro Edition -- it shows in my application licenses section with a renewal date of June 6, 2024. In the My Account section of the web site, I show only an expired subscription, and the application doesn't display the full serial number so I cannot search for it. I have no support options other than social media sewers. How do I get technical support for this active subscription?

thank you
 
KenF8 said:
I have an active subscription for Parallels Desktop for Mac Pro Edition -- it shows in my application licenses section with a renewal date of June 6, 2024. In the My Account section of the web site, I show only an expired subscription, and the application doesn't display the full serial number so I cannot search for it. I have no support options other than social media sewers. How do I get technical support for this active subscription?

thank you
Click to expand...
Hello,
Thank you for the provided feedback.
We have sent you a private message, please check it and provide us with the requested information.
Best regards!
 
I have a similar problem. My Parallels Desktop for Mac subscription renews each January. The subscription doesn't show up when I log in to the parallels website. Maybe because I never registered my license there? My old Mac died right after I migrated to my new Mac. How do I fix this and retrieve the license?
 
MikeP30 said:
I have a similar problem. My Parallels Desktop for Mac subscription renews each January. The subscription doesn't show up when I log in to the parallels website. Maybe because I never registered my license there? My old Mac died right after I migrated to my new Mac. How do I fix this and retrieve the license?
Click to expand...
Hello,

Thank you for your feedback.

Are you still experiencing this issue?

We verified your account and we can see your license key there.

Let us know please.

Thanks
 
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