Not receiving link for updating payment details

Discussion in 'Licensing and Activation' started by Gnilema, Sep 5, 2024.

  1. Gnilema

    Gnilema Bit poster

    Messages:
    3
    Hi,
    I would like to renew my subscription, but this seems to be impossible.
    I get a price and when I click on the button to receive a link to update my payment details, I do not get this link.
    I checked all mail. Also spam, etc.
    This is probably because my e-mail adres has been changed.
    I log in with the new e-mail adres and all details are correct, but I think I need to receive an e-mail from cleverbridge and they still have my old mail adres??
    Hope somebody can help.
    With kind regards,
    Jeroen
     
  2. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    443
    Hello Gnilema,

    Please provide us with both your old and new email addresses
     
  3. Gnilema

    Gnilema Bit poster

    Messages:
    3
  4. Gnilema

    Gnilema Bit poster

    Messages:
    3
    Hi, any news on this? I haven't heard anything back.
     

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