Not receiving link for updating payment details

G

Gnilema

Bit poster
Hi,
I would like to renew my subscription, but this seems to be impossible.
I get a price and when I click on the button to receive a link to update my payment details, I do not get this link.
I checked all mail. Also spam, etc.
This is probably because my e-mail adres has been changed.
I log in with the new e-mail adres and all details are correct, but I think I need to receive an e-mail from cleverbridge and they still have my old mail adres??
Hope somebody can help.
With kind regards,
Jeroen
 
Gnilema said:
Hi,
I would like to renew my subscription, but this seems to be impossible.
I get a price and when I click on the button to receive a link to update my payment details, I do not get this link.
I checked all mail. Also spam, etc.
This is probably because my e-mail adres has been changed.
I log in with the new e-mail adres and all details are correct, but I think I need to receive an e-mail from cleverbridge and they still have my old mail adres??
Hope somebody can help.
With kind regards,
Jeroen
Click to expand...

Hello Gnilema,

Please provide us with both your old and new email addresses
 
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