Only have upgrade key (please help)

R

RemcoV1

Bit poster
Hello,

I'm trying to install parallels after a long time of not using the program. I'm trying to install version 10, but when I enter my license key it says that I have to enter a key from a previous version. The problem here is that I do not have this key anymore, it was on the original box that I bought in the store, but unfortunately it got lost while moving between apartments.

Can someone please help me?
 
RemcoV1 said:
Hello,

I'm trying to install parallels after a long time of not using the program. I'm trying to install version 10, but when I enter my license key it says that I have to enter a key from a previous version. The problem here is that I do not have this key anymore, it was on the original box that I bought in the store, but unfortunately it got lost while moving between apartments.

Can someone please help me?
Click to expand...
Dear RemcoV1, we have sent an activation key for the previous version on the private message. Please check it and let us know how it works.
 
I have purchased parallels for 2 computers (2 licenses) but I can't install it cause it keeps asking for a key from a previos version which I can't find anywhere in my parallels account. I would like to get that key or my money back. please help.
 
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