OSX 10.8, help upgrading Parallels Desktop 9 to 11.

[kraves]

Ok so after heeding the numerous warnings to upgrade Parallels 9 to 11 before upgrading the OS or client OS,
I find that the 11 installer won't run on 10.8. I searched the forum and couldn't find an answer:
So what's the upgrade path recommended in this situation or have I just wasted a purchase without enough information given in the marketing email or upgrade webpage?

Cheers.

 

[Arunn]

I find that the 11 installer won't run on 10.8.

Hi kraves, Parallels Desktop 11 for Mac is supported on Mac OS X 10.9.5 and above. Find the system requirements for Parallels Desktop 11 for Mac here.

 

[Arunn]

have I just wasted a purchase without enough information given in the marketing email or upgrade webpage?

To have Parallels Desktop 11 (upgrade) for Mac installed and activated, upgrade Mac OS X to the latest version.

 

[kraves]

But that goes exactly against the large warning on screen at startup. Do not upgrade OSX before upgrading Parallels.
Perhaps there needs to be an intermediate step for parallels or OSX.

 

[kraves]

bump...

 

[Guna@Parallels]

To be in the safer zone, backup your virtual machine as outlined in the article (Manual backup is recommended) .
Uninstall Parallels Desktop 9 for Mac and upgrade your Mac OS X.
Reinstall Parallels Desktop 11 for Mac
Hope this helps!

 

[kraves]

Thanks for the advice Guna. I will give this a go when I have the time to risk a full upgrade..

 

[Pradeep@Parallels]

Thanks for the advice Guna. I will give this a go when I have the time to risk a full upgrade..

Sounds great! Please write us back if you have any trouble and we will be happy to help!