Paid Support - Beware

V

vlj9r

Bit poster
Do not assume that if you pay $29.99 for a support call, that you will get an answer. I was trying to use the boot camp partition in Parallels but every time Parallels tried to boot from it, windows would crash into a blue screen of death. I was told it could be boot camp or windows but they would not be able to answer questions about those two products since they do not owe them.

Even though I had no problems booting from boot camp, I ended up deleting the windows partition and re-installed it. After that, Parallels was able to start windows from the boot camp partition. Not sure why this is not in their knowledge base or FAQs. It would have saved me $30.

In fairness, they left the ticket open so I can use this payments towards another support call as long as parallels is the cause of the problem.

jerry
 
Unhappy with Paid Support

After paying the $29.99, I called the number and got the message "You are number 3 in the que." When I got to "Next in Line" I was cut off. Called again, waiting through another que of three to finally get hold of someone who kept telling me to "Hold on." They would ask a question, and mid sentence as I answered, was rudley interupted with another "Hold on." This happened several times before full attention was paid to my problem. After well over an hour, the issue was not resolved, I asked for a supervisor. The supervisor did the same thing with the interuptions..."Hold on." Her final recommendation was to re-install Windows. By now it was well past lunch and I needed a break. The supervisor said it would be best if they called me back and set an appointment to call back at 3pm. It is now 4:30 and there has been no call. I tried to call in at 4, was placed in the que, again 3 callers in front of me. When I got to be next, was cut off. This happened TWICE. So now I have had it.
 
Crazy. Considering people are already paying good money for the software they should treat you like royalty when your paying 30 bucks, ans they should also have you talking to experts.

It's crummy when companies don't get the concept customer service!

Heaven forbid if they should have to actually put out and effort... lol
 
Carol Chirpich

Sorry for the inconvenience caused, there were some unexpected technical troubles with the phone system that day. We are already working on fixing these disconnection and long wait time problems.
 
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