Paid Twice using AliPay, still haven't got my active code.

Discussion in 'General Questions' started by Jacky11, Apr 3, 2022.

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  1. Jacky11

    Jacky11 Bit Poster

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    only got two letters saying that will be renew after the due time etc.
    did something wrong?
     
  2. Jacky11

    Jacky11 Bit Poster

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    the letter is written in Chinese. but I don't understand the real mean.
    Logically after I paid, twice! the license or the active time should be automatically renewed from the server.
    Or maybe give me some code to active it.
    But nothing except two confirm letter. don't know what to do.
    the software is good.
    and I really like to pay for using it.
    but.....
    maybe I shouldn't buy MacBook while I should Use Windows for sometime.
     
  3. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

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    1,148
    Hello, please help us with your purchased reference number.
     
  4. Jacky11

    Jacky11 Bit Poster

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    Hi,
    They are '328516403' and '328507095'.
     
    杨恒德 likes this.
  5. 杨恒德

    杨恒德 Bit Poster

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    hello, I get the same issue, my purchased reference number is:328521151.

    I also use the Alipay to pay this order, please help me have a check, thanks.
     
  6. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

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    1,148
    Hello, we are checking this issue internally and will update you at the earliest.
     
  7. acesec

    acesec Bit Poster

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    I also met this problem.
     
  8. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

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    1,148
    Hello, we have sent you a response. Kindly check and let us know.
     
  9. Jacky11

    Jacky11 Bit Poster

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    THX,PLZ make it as quickly as possible, at least within one work, otherwise I might not be able to use windows....
    Best Wishes!
     
  10. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello,
    I would like to inform you that Cleverbridge has not received the payment for orders in our account yet. There is currently a slight delay due to a technical issue, but Cleverbridge technical team is working with high priority to have this solved as soon as possible.
    Once your payment is verified, you will receive an email containing your receipt, license information, and download link. Please note this may take currently 2-4 business days.
     
  11. 杨恒德

    杨恒德 Bit Poster

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    2
    thanks for your support, this morning I received active key and running well.
     
  12. Jacky11

    Jacky11 Bit Poster

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    Problem Solved. Thank you very much.
     
  13. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

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    1,148
    Hello, we are happy to hear your issue got fixed. Please reach us back for any further queries.
     
  14. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, we are happy to hear your issue got fixed. Please reach us back for any further queries.
     

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