Parallel Tools not installing in High Sierra Guest

J

jred55

Junior Member
Hi, I've been trying to install parallel tools into my high sierra vm unsuccessfully. I created the vm from new rather than a sierra upgrade. The tools installation completes successfully but upon reboot I'm still getting the yellow triangle to install the tools. I've tried installing a number of times but still getting the same result. My high sierra host is 10.13.2 and the guest is the same. Any help/advice or tips? Thanks, Julian
 

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Hi, thanks for this. I checked out the guide and the instructions aren't relevant to my situation. When I start up the parallels tools are already mounted (as per the screenshot attached). Thus point 3 onwards of the guide can't be followed as they aren't an option! My situation is more in line with the next page - 'Updating Parallel Tools'. However, again, point 5 onwards of these instructions aren't relevant as double-clicking the install icon just proceeds to install the tools. I get the complete and reboot message but upon doing so, just takes me back to the tools not be installed.
Any other ideas?
Thanks, Julian
 

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Here is the error message, in /var/log/system.log (from guest):

Jan 22 11:40:08 macoshighvm prl_fsd[491]: cannot open TG
Jan 22 11:40:08 macoshighvm com.apple.xpc.launchd[1] (com.parallels.vm.prl_fsd[491]): Service exited with abnormal code: 255
Jan 22 11:40:08 macoshighvm com.apple.xpc.launchd[1] (com.parallels.vm.prl_fsd): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
 
I also tried to execute the LaunchDaemon manually, without any success (all as root, of course):
  • /Library/LaunchDaemon/com.parallels.vm.prl_fsd
I also tried to execute the program that the Launch Daemon executes, without any success.

I could find no '-debug' or '-v' switches to the prl_fsd command.
 
I filed the following issue to track this, I will report on results:

Parallels / #2481653: Parallels tools cannot be installed on High Sierra Guest OS
 
Ok, thanks. I get no such message so my issue must be different. Going to try to create a new high sierra vm and see what happens.
 
Having built a new vm, parallels tools seems to have installed ok. I did get the 'system extension blocked' message and followed the guide to fix. So, seems to be all ok now. Thanks.
 
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