Parallels 10 Black Screen with Windows 7 - Tried Everything

Discussion in 'Windows Virtual Machine' started by PTTurboe, Jun 20, 2015.

  1. PTTurboe

    PTTurboe Junior Member

    Messages:
    18
    Hello,

    I am getting a black screen in W7.

    Parallels 10:
    Version 10.2.1 (29006)

    Macbook Pro:
    Lion 10.7.5

    Window:
    Window 7 Premium Home 64

    I have tried this with no luck:
    http://kb.parallels.com/en/113823

    I have an email ticket - I never received a confirmation on that.

    So I paid $19.95 for Support yesterday - Reference number: 76130018

    Please HELP!
     
    PTTurboe, Jun 20, 2015
    #1
  2. PTTurboe

    PTTurboe Junior Member

    Messages:
    18
    I am also running Windows XP Pro and it is fine.
     
    PTTurboe, Jun 20, 2015
    #2
  3. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,110
    Hi PTTurboe,

    Please submit a Problem Report ID http://kb.parallels.com/9058 and provide us the ID number here, so that we can assist you better.
     
    PaulChristopher@Parallels, Jun 20, 2015
    #3
  4. PTTurboe

    PTTurboe Junior Member

    Messages:
    18
    Hello - thanks.

    Problem ID is 66987700

    PT
     
    PTTurboe, Jun 20, 2015
    #4
  5. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,110
    Hi David,
    Please check your private message and reply us.
     
    PaulChristopher@Parallels, Jun 21, 2015
    #5
  6. JesusB2

    JesusB2 Bit poster

    Messages:
    5
    Parallel is stuck in a black screen, What should I do? Is there anyone here who can help?
     
    JesusB2, Jun 22, 2015
    #6
  7. Lorenzo_Jimenez

    Lorenzo_Jimenez Bit poster

    Messages:
    8
    Have you tried to reinstall the software, or running the guest on other parallels in other machine? Maybe pressing F8 to enter in the W7 safe mode so the OS can give you a status or a hint.

    Is upgrading the MAC OS X an option?
     
    Lorenzo_Jimenez, Jun 24, 2015
    #7

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