Parallels 10 Black Screen with Windows 7 - Tried Everything

[PTTurboe]

Hello,

I am getting a black screen in W7.

Parallels 10:
Version 10.2.1 (29006)

Macbook Pro:
Lion 10.7.5

Window:
Window 7 Premium Home 64

I have tried this with no luck:
http://kb.parallels.com/en/113823

I have an email ticket - I never received a confirmation on that.

So I paid $19.95 for Support yesterday - Reference number: 76130018

Please HELP!

 

[PTTurboe]

I am also running Windows XP Pro and it is fine.

 

[PaulChristopher@Parallels]

Hi PTTurboe,

Please submit a Problem Report ID http://kb.parallels.com/9058 and provide us the ID number here, so that we can assist you better.

 

[PTTurboe]

Hello - thanks.

Problem ID is 66987700

PT

 

[PaulChristopher@Parallels]

Hi David,
Please check your private message and reply us.

 

[JesusB2]

Parallel is stuck in a black screen, What should I do? Is there anyone here who can help?

 

[Parallels User]

Have you tried to reinstall the software, or running the guest on other parallels in other machine? Maybe pressing F8 to enter in the W7 safe mode so the OS can give you a status or a hint.

Is upgrading the MAC OS X an option?