Parallels 11, 'Activation limit exceeded'

Hi,
I just reset my Mac. And I tried to activate my Parallels, but I saw the message 'Activation limit exceeded'. I hope you solve this problem. Parallels 11 pro version is a permanent serial. The last serial number is 'xxxxxx-xxxxxx-xxxxxx-xxxxxx-H705FG'.

Please comment if you need more information.

Thanks for the help

 

We do not see any Parallels Desktop 11 key in your account but Parallels Desktop 12 and 13 keys. If you have a different Parallels account, reply to this post from that account.