Parallels 11 and uninstalling Symantec issue

R

RachelW1

Junior Member
Hi,

The company I work for wants us to put Kaspersky anti-virus software on our system, which is a change from Symantec that they were providing us. I'm having a problem uninstalling the Symantec Endpoint Protection, and I can't get it to uninstall, and my company doesn't know what to tell me either.

The first screenshot is the first message that comes up, and then the second one is the next message that keeps popping up and if I click OK it just keeps coming back. I don't have a floppy drive/CD drive/USB anything attached to my laptop at the moment, so I don't know what it's finding?

Any suggestions on what I can do to uninstall this software? Thank you in advance!

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Hi RachelW1,
Unable to find the screenshot of the error message. Please share the error message or a screenshot to understand the issue you are getting when you uninstall Symantec Endpoint Protection.
 
Hi,

I made that change and tried again and got the same error. This time when I went to restart my computer (since that's the only way I know how to make the error messages stop coming up) I got this error:
http://imageshack.com/a/img921/8433/gcv5h5.png
Not sure if that has anything to do with what's going on, but that wasn't coming up last time. Thank you!
 
Hi, so far none of these options are working. I still get the same error that Symantec thinks there is a floppy drive. And I can't download that CleanWipe because I don't have the serial # of the software.
 
Hello RachelW1,
Please perform below steps & let us know how it goes :
* Shut down Windows virtual machine
* Go to virtual machine configuration > Hardware > Select " Floppy drive " from left side bar
* Press ( - ) to remove the Floppy drive
* Start Windows & check with the issue .
Thanks.
 
Thank you SO MUCH! That did it this time! Thank you all for the assistance on this, you all can always help me out! Thanks!
 
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