Parallels 11 - unable to confirm the product licence?

Discussion in 'Installation and Configuration of Parallels Desktop' started by quintonp, May 20, 2019.

  1. quintonp

    quintonp Bit poster

    Messages:
    2
    Hello everyone,

    I recently purchased a new MacBook Pro and used the Apple Migration Assistant to transfer over my data. I forgot to Sign Out on the old MacBook Air prior to formatting it.

    Now when I have installed Parallels 11 on the new MacBook Pro and tried to Activate I get the following error message (as per http://kb.parallels.com/123461 ):
    "This license is already in use. How would you like to activate Parallels Desktop on this Mac?"

    So I click the 'Activate on This Mac' button as the previous install no longer exists. I then get this error message (as per http://kb.parallels.com/en/115324 ):
    "Unable to confirm the product license.
    You have reached the maximum number of activations available..."

    The trial period will expire in a few days. Any advice for resolution please?
     
  2. Hi could you please provide us with your license key. I'll send you a PM, please reply on it.
     
  3. quintonp

    quintonp Bit poster

    Messages:
    2
    issue solved!
     
    Last edited by a moderator: Dec 26, 2019
    Maria@Parallels likes this.

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