Parallels 11 - unable to confirm the product licence?

Q

quintonp

Bit poster
Hello everyone,

I recently purchased a new MacBook Pro and used the Apple Migration Assistant to transfer over my data. I forgot to Sign Out on the old MacBook Air prior to formatting it.

Now when I have installed Parallels 11 on the new MacBook Pro and tried to Activate I get the following error message (as per http://kb.parallels.com/123461 ):
"This license is already in use. How would you like to activate Parallels Desktop on this Mac?"

So I click the 'Activate on This Mac' button as the previous install no longer exists. I then get this error message (as per http://kb.parallels.com/en/115324 ):
"Unable to confirm the product license.
You have reached the maximum number of activations available..."

The trial period will expire in a few days. Any advice for resolution please?
 
quintonp said:
Hello everyone,

I recently purchased a new MacBook Pro and used the Apple Migration Assistant to transfer over my data. I forgot to Sign Out on the old MacBook Air prior to formatting it.

Now when I have installed Parallels 11 on the new MacBook Pro and tried to Activate I get the following error message (as per http://kb.parallels.com/123461 ):
"This license is already in use. How would you like to activate Parallels Desktop on this Mac?"

So I click the 'Activate on This Mac' button as the previous install no longer exists. I then get this error message (as per http://kb.parallels.com/en/115324 ):
"Unable to confirm the product license.
You have reached the maximum number of activations available..."

The trial period will expire in a few days. Any advice for resolution please?
Click to expand...
issue solved!
 
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