Parallels 12 cannot get trial
- Thread starter kampast
- Start date
Guna@Parallels
Parallels Support
Hi @kampast
The Parallels Engineering Team is aware of this issue and working on the resolution. To supply them with the information needed to hasten this process follow these steps:
Only after processing the steps above execute the following Terminal command the same way (except for step 3)
sudo rm -rfd /Private/var/root/library/preferences/com.parallels.desktop.plist
Type in the password from your Mac. Note that no symbols will be shown, so just hit the keys and use return/Enter.
If this workaround doesn't help, then completely uninstall Parallels Desktop and its traces:
The Parallels Engineering Team is aware of this issue and working on the resolution. To supply them with the information needed to hasten this process follow these steps:
- Open Terminal (Finder - Applications - Utilities - Terminal)
- Insert the following commands one by one and hit return/Enter after each:
ls -lOae@ /private/var/root/Library/Preferences/com.parallels.desktop.plist
ls -lOae@ /private/var/root/Library/Preferences
ls -lOae@ /private/var/root/Library
ls -lOae@ /private/var/root
ls -lOae@ /private/var
ls -lOae@ /private
ls -lOae@ /
- Copy the output of these commands to some text file and share it with our Support Team.
Only after processing the steps above execute the following Terminal command the same way (except for step 3)
sudo rm -rfd /Private/var/root/library/preferences/com.parallels.desktop.plist
Type in the password from your Mac. Note that no symbols will be shown, so just hit the keys and use return/Enter.
If this workaround doesn't help, then completely uninstall Parallels Desktop and its traces:
- Open Terminal (Finder - Applications - Utilities - Terminal).
- Execute the following commands separately (one by one):
sudo su
rm -rfd /System/Library/Extensions/prl*
rm -rfd ~/Library/Preferences/com.parallels*
rm -rfd ~/Library/Preferences/parallels
rm -rfd ~/Library/Parallels
rm -rfd ~/Library/Saved\ Application\ State/com.parallels.desktop.console.savedState
rm -rfd /Library/logs/parallels.log
rm -rfd /Library/Preferences/Parallels/
rm -rfd /private/var/db/Parallels/
rm -rfd /private/var/.parallels_swap
rm -rfd /private/var/db/receipts/'com.parallels*'
rm -rfd /private/var/db/Parallels/Stats
rm -rfd /private/var/root/library/preferences/com.parallels.desktop.plist
rm -rfd ~/Applications\ \(Parallels\)/
rm -rfd /Applications/Parallels\ Desktop.app/
- Restart the Mac
- Install Parallels Desktop again.