Parallels 14.1.0 - screen saver

Discussion in 'General Questions' started by fragiles, Jan 10, 2019.

  1. fragiles

    fragiles Bit Poster

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    7
    I have recently upgraded to 14.1.0, now my iMac's screen saver does not work. If a background event awakens the iMac in the middle of the night (eg time machine), the screen stays on without a screen saver for hours. In an earlier version of Parallels there used to be a setting to coordinate screen savers between Windows & Mac OS. I cannot find such a setting in this new version.
     
  2. Arun@Parallels

    Arun@Parallels Parallels Support

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    Hi @fragiles , please let us know the version of Parallels Desktop you are using.
     
  3. fragiles

    fragiles Bit Poster

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  4. Maria@Parallels

    Maria@Parallels Parallels Team

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    Hi, and did you try to quit or maybe force quit Parallels Desktop process, and then test the same behavior of your Mac's screen saver?
     
  5. fragiles

    fragiles Bit Poster

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    7
    Shutting Windows down then exiting Parallels, the screen saver works according to the settings in the Mac's System Preferences. This suggests that Parallels is the issue. I upgraded to the newest version at some expense because I was encountering a problem with the Apple mouse continually crashing Excel. That problem seems to be resolved, but now there's the screen saver issue.
     
  6. Maria@Parallels

    Maria@Parallels Parallels Team

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    Ok, @fragiles I got you.
    So now we need a bit more info. Which mode you use for the Parallels Desktop VM? Coherence, full screen or window mode?
    And as a workaround please use these steps: 'Allow apps to auto-switch to full screen' in VM config - Options - Applications.
    Let us know the results.
     
  7. fragiles

    fragiles Bit Poster

    Messages:
    7
    Coherence mode. Tried the workaround but the screensaver still won't activate.
     
  8. Maria@Parallels

    Maria@Parallels Parallels Team

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    Ok, got it. Please submit a problem report right after the issue reproduced and reply us back with the report number.
    Please check this KB article for the report creation.
     

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