Parallels 14 Mounter not working on Mojave

Discussion in 'General Questions' started by xgrep, Feb 7, 2019.

  1. xgrep

    xgrep Bit Poster

    Messages:
    3
    I'm a past Parallels user (and VMware and VirtualBox) evaluating Parallels 14 for possible migration from VirtualBox. It seems fine for my needs (and a lot faster), except that I can't mount any virtual disks on my Mac. I don't need to mount the hdd when the guest isn't running, so didn't try that, but when I try to open my Windows 10 VM by opening the pvm file or the hdd inside it with the Mounter app, nothing happens. I don't know where to look for an error log. I tried installing the Toolbox, but that didn't have anything that helped. Right now, I'm at a loss as to how to proceed, and I don't even know how to submit a support request without Twitter or FaceBook or some other social media tool that I don't use. Thanks in advance for any suggestions.
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,536
    Hi @xgrep ,and did you try to reinstall Parallels tools? If not please try and check the issue again.
     
  3. xgrep

    xgrep Bit Poster

    Messages:
    3
    Thanks, that was a good suggestion. And, while I was at it, I uninstalled VirtualBox Guest Additions. And, of course, rebooted in between each operation. Unfortunately, it still doesn't work.
     

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