Parallels 15 preventing displays from turning off

Discussion in 'General Questions' started by RichC4, Nov 5, 2019.

  1. RichC4

    RichC4 Bit Poster

    Messages:
    3
    I have had issues occasionally and at apparently random where my displays will not turn off after the 15 minutes as specified in the Energy Saver control panel. I have it set that the displays go off but the computer does not go to sleep otherwise.

    I have isolated it to Parallels by shutting off all other applications from running and if Parallels is running it will not allows displays to go off after the allotted time. As soon as I quite the VM and Parallels they go off right on schedule.

    Hardware is a 2018 Mac Mini, 32GB RAM with the i7 3.2 6-core running Catalina 10.15.1. Parallels is 15.1.1, (47117) but this has occurred with earlier builds of 15.
    I have reinstalled Parallels Tools and will see if that clears it up but I am pretty sure that had been done after the last upgrade. I don't recall ever having this issue prior to Parallels 15 or Catalina.

    Any ideas?
     
  2. RichC4

    RichC4 Bit Poster

    Messages:
    3
    Well I reinstalled Parallels Tools again and it seemed to fix the issue. I had done this before after being prompted (likely after some update or another) but this time I did it on my own.
     
  3. Maria@Parallels

    Maria@Parallels Parallels Team

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    I've checked your ticket and you have scheduled a remote session.
    Also you can try a selective startup and check the issue.
    Please provide us with any results.
     
  4. RichC4

    RichC4 Bit Poster

    Messages:
    3
    I have not started a ticket and have not scheduled any type of remote session.
    As I already posted above reinstalling Parallels Tools a second time appears to have resolved the issue.
     
    Maria@Parallels likes this.
  5. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,982
    Sorry my bad and thank you for sharing the results here.
     
    RichC4 likes this.

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