[Parallels 15 ] To complete the setup ... restart your Mac

Discussion in 'Installation and Configuration' started by Simpla, Nov 14, 2019.

  1. Simpla

    Simpla Bit Poster

    Messages:
    4
    Hello forum users, after installing upgrade to Catalina, Parallels 14 stopped working, it didn't star.,
    I bought upgrade to 15 - unfortunately it didn't help, same message.
    Today I uninstalled and reinstalled Parallels and now I have another message "To complete the configuration of the Parallels Desktop software, restart the Mac" and I can click endlessly, restart and restart and again the same message.
    I don't know what to do anymore.
     
  2. kat

    kat Product Expert

    Messages:
    822
    Have you tried to shut down your Mac then manually starting the Mac back up?
     
  3. Simpla

    Simpla Bit Poster

    Messages:
    4
    I've done it several times
     
  4. Simpla

    Simpla Bit Poster

    Messages:
    4
    I also bought CleanMyMac X, uninstalled Parallels with this program and all mac junk and reinstalled and nothing helped.
     

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  5. kat

    kat Product Expert

    Messages:
    822
    Hi,
    I found a post that ma help you. Also what version of Catalina are you using?
     
  6. Simpla

    Simpla Bit Poster

    Messages:
    4
    Your suggestion helped, it worked, thank you.
    execute the following command in Terminal
    sudo kextcache --clear-staging enter
    type your password enter
    restart Mac
    start Parallers finish :)
     
  7. kat

    kat Product Expert

    Messages:
    822
    I am very happy that I could point you in the right direction, and that the issue is now fixed. :)
     

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