During my four hours on the phone with an Indian tech (after two disastrous Windows security patch upgrades last week), he had a huge amount of trouble getting Parallels Tools loaded, despite the fact that he was working remotely on my computer. This was not a huge surprise to me because back when I switched over to the MacMini, I had to get a tech, again working remotely, to load Tools.
In the interest of passing this method on, here's how he finally got Tools to load successfully. We downloaded a brand new copy of it from the website, either it was in the proper format or he changed it into an .iso file which I then burned to a CD. Only from this CD, were we able to load the program. Absolutely no other method worked; don't ask me why. I'm saving that CD for future use. My only concern now is that Parallels may question its activation (although I had a fully licensed and authenticated copy running prior to the security patch meltdown).
Leslie
In the interest of passing this method on, here's how he finally got Tools to load successfully. We downloaded a brand new copy of it from the website, either it was in the proper format or he changed it into an .iso file which I then burned to a CD. Only from this CD, were we able to load the program. Absolutely no other method worked; don't ask me why. I'm saving that CD for future use. My only concern now is that Parallels may question its activation (although I had a fully licensed and authenticated copy running prior to the security patch meltdown).
Leslie