parallels 8 to 11

Discussion in 'General Questions' started by edoardob1, Nov 20, 2015.

  1. Sylvester@Parallels

    Sylvester@Parallels Parallels Support

    Messages:
    372
    Hi Anthony,
    Yes, you can safely uninstall your Parallels Desktop 8 by following this article , by which you will not lose any of your virtual machine files.
     
    Last edited: Feb 3, 2016
  2. ErnieR1

    ErnieR1 Bit poster

    Messages:
    1
    I did the same thing. I purchased an upgrade license, hoping to upgrade from Parallels 8 to Parallels 11, but it wouldn't take the Parallels 8 key for upgrade. What can I do?
     
  3. Manu@Parallels

    Manu@Parallels Guest

    Messages:
    262
    Hi Anthony,
    Please follow steps suggested at http://kb.parallels.com/123279 to install Parallels Desktop 11 without losing your data.
     
  4. ursw

    ursw Bit poster

    Messages:
    3
    Same here, I bought an upgrade license to version 11 and then I realized that I have installed version 7, which is not eligible for the upgrade. In my opinion this restriction should be clearly mentioned in the upgrade offer....
    Anyway, what can I do to get a full license without loosing the money for the upgrade license?
    Kind regards
    Urs
     
  5. Sylvester@Parallels

    Sylvester@Parallels Parallels Support

    Messages:
    372
    Hello, Please check your private message and reply us!
     
  6. EliotH1

    EliotH1 Bit poster

    Messages:
    1
    Hello I have the same problem. I bought the desktop 11 upgrade to update from parallels 8. I am unable to do so and would like to receive a private message with a solution.
    Thanks

    Eliot
     
  7. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,158
    Hi, please provide us with your license keys in private messages.
     
  8. MingdaC

    MingdaC Bit poster

    Messages:
    1
    Hi,
    I have the same issue. I registered version 8 three years ago. Now I want to upgrade to version 11. Which package I shall choose in the purchase page and what else needs to be done to allow 8 upgrade to 11.

    Thanks a lot.
     
  9. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,158
    Hi, please provide us with your license keys in private messages.
     
  10. Jeff_Xerri

    Jeff_Xerri Bit poster

    Messages:
    1
    Hi Parallels Support, I'm looking to upgrade from 8 to 11 as well. Please advise how I am to do this.

    Thanks.
     
  11. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,158
    Hi, Let's see what we can do here. Please send a private message for a quick chat.
     

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