As of Monday, I noticed an issue that now occurs when I attempt to run any Microsoft Office 2013 product in Windows 8 Enterprise. When running in Full Screen or Windowed mode, all applications seem to function normally.
However, once I switch to Coherence mode, Parallels 8 crashes almost immediately or close to right when I start up Outlook 2013. I'm able to restart the application and the VM is in the same status right before the crash with all applications open and running. I'll then receive a crash report entry and asking if I would like to submit it and open a ticket with Support.
Before contacting support, I performed the following:
1. Performed an uninstall / reinstall of Parallels 8
2. Rebuilt Windows 8 Enterprise VM from scratch
3. Installed Microsoft Office 2013 products and proceeded to setup Exchange Mailbox.
Shortly thereafter, Parallels again crashed with the same error I had been experiencing before.
In contacting Support, we increased the I/O on the VM, bumping up the Memory and Video Memory assigned to the VM. We also ran a reinstall of the Parallels Tools. Neither of which alleviated the issue.
My only guess is an Office Update that was released may be affecting the software now that is running in the VM. I've been using my Windows 8 VM all day today on after realizing the Office 2013 issue, but only if I don't open any Microsoft Office 2013 application. No crashes at all.
In researching the crash report, it looks like the primary error has occurred with other Mac OS related applications. I also saw that the same error occurred a few times, from what I found on the Forums here. However, I don't have a resolution at this time.
I've attached the Console log as the crash occurred (6:20:06 PM) and when I restarted Parallels (6:20:59 PM). I also have the full Crash report saved out if that's needed.
Any assistance on this issue would be appreciated. Thank you!
However, once I switch to Coherence mode, Parallels 8 crashes almost immediately or close to right when I start up Outlook 2013. I'm able to restart the application and the VM is in the same status right before the crash with all applications open and running. I'll then receive a crash report entry and asking if I would like to submit it and open a ticket with Support.
Before contacting support, I performed the following:
1. Performed an uninstall / reinstall of Parallels 8
2. Rebuilt Windows 8 Enterprise VM from scratch
3. Installed Microsoft Office 2013 products and proceeded to setup Exchange Mailbox.
Shortly thereafter, Parallels again crashed with the same error I had been experiencing before.
In contacting Support, we increased the I/O on the VM, bumping up the Memory and Video Memory assigned to the VM. We also ran a reinstall of the Parallels Tools. Neither of which alleviated the issue.
My only guess is an Office Update that was released may be affecting the software now that is running in the VM. I've been using my Windows 8 VM all day today on after realizing the Office 2013 issue, but only if I don't open any Microsoft Office 2013 application. No crashes at all.
In researching the crash report, it looks like the primary error has occurred with other Mac OS related applications. I also saw that the same error occurred a few times, from what I found on the Forums here. However, I don't have a resolution at this time.
I've attached the Console log as the crash occurred (6:20:06 PM) and when I restarted Parallels (6:20:59 PM). I also have the full Crash report saved out if that's needed.
Any assistance on this issue would be appreciated. Thank you!
Last edited:
