Parallels cleared my account activation, and won't reactivate

Hi,

I have been using Parallels for a few days now, registered and activated, and everything was working fine. My mac recently locked up and I had to hard reset it, and when I came back in and tried to open Parallels, it was like I had just installed it on a new machine and was asking for my activation key. When I try to enter that key, it fails, saying "Unable to activate Parallels Desktop". What am I supposed to do now? Why did Parallels lose my activation?

Thanks,
-Aaron

 

Hello AaronH2, Please check our private conversation.

 

PLEASE respond to me, Parallels support team! I've been waiting for several weeks for you to get back to me. I expected better from this company...