Parallels crashed after Toolbox update

Discussion in 'Parallels Desktop on a Mac with Apple silicon' started by LucasH2, Sep 12, 2024.

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  1. LucasH2

    LucasH2 Bit poster

    Messages:
    7
    I use a MacBook Pro 2023 14" running macOS Sonoma 14.6.1. Two days ago, I installed the latest update to Parallels Desktop. Then I clicked to update Parallels Toolbox. After installation, Parallels and Windows would not start. At the Automatic Repair screen, I clicked Restart, but then I see "Critical Process Died" and it goes back to the Automatic Repair screen. I'm not sure what to do with the advanced options. I have restarted my MacBook, but no joy. I hope someone here can point me in the right direction. I've submitted a support ticket, but it's still a "Work in progress."
     
    LucasH2, Sep 12, 2024
    #1
  2. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    486
    Hello Lucas,

    Please be informed that we have located your ticket and further communication will take place via e-mail.

    Thank you for your patience and understanding.
     
    Adeboye Adeotan, Sep 13, 2024
    #2
  3. SteveP27

    SteveP27

    Messages:
    1
    The very same thing happened to me when I installed the update on my Mac. During the toolbox install, the screen went black and never came back. This appears to be an untested update. Please provide the solution ASAP.
     
    SteveP27, Sep 14, 2024
    #3

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