Parallels crashed

[DarrellG2]

Was using Parallels, and walked away from my computer and it went in to sleep mode. When I moved the mouse to activate the screen, Parallels screen was black across the top, and I again could not click on any of the icons as per a previous issue that Meena had helped me rectify. I now again cannot use the Parallels software. This is getting extremely frustrating as I only use this software a couple times a month for a specific program, however it seems to crash more than it works.

Can someone at Parallels help me rectify the latest issue I am dealing with.

Thanks

 

[Meenakshi@Parallels]

Hello DarrellG2, please go to System Preferences > Energy Saver > choose computer sleep to 'Never' and Display Sleep to 'Never' and see if this helps. Thanks!

 

[DarrellG2]

Hi Meena, that did not fix the issue.

 

[alexg]

DarrellG2, could you send me the report and post here the number? I suspect i do know what are you talking about.

 

[DarrellG2]

Thank you again Parallels support staff, although I find it frustrating with the issues I have had in the short time I have used this software, it is reassuring to know that the support staff is able to troubleshoot the issue for me to get me back online. The fix was a reset which was recommended by Alfeena in my previous thread.