Parallels crashes as Fortnite is about to launch in Windows VM

Discussion in 'Windows Virtual Machine' started by NiklasS4, Sep 10, 2022.

  1. NiklasS4

    NiklasS4 Bit poster

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    3
    Hi,
    My son has played Fortnite with Parallels 16 on a Windows 10 VM on my iMac for a long while, and that has worked great. However, recently Parallels has started crashing when I launch the game, just as the game is about to switch to full screen.

    In case this was a known error, we've given it a bit of time and run all the updates, both on Parallels, Windows and Fortnite, reported the error to Parallels each time, but it still crashes. We've followed all the tips about Fortnite trouble-shooting, without luck.

    I've created two fresh VMs with Windows 10 and Windows 11 on this machine running Parallels 16 and they also crash on the exact same startup. Then I've created two fresh VMs with Windows 10 and Windows 11 on my MacBook Pro with Parallels 17, and also they crash when Fortnite is loading and about to switch to full screen mode.

    When Parallels has crashed I get a dialog saying "Technical Data Report. A critical error occurred with Parallels Desktop. Please send this auto-generated report to help solve the problem. Important:This is not a support request." and a checkbox "Send a solution to me when available." I've probably sent 30 or so.

    Has anyone else had this problem and found a way through it? Needless to say my son is very frustrated as he cannot play with his friends anymore.
     

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    BlakeL1 likes this.
  2. NiklasS4

    NiklasS4 Bit poster

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    (Clarification: both iMac and MacBook Pro are of the last Intel-based vintage, so no Apple Silicon involved)
     
    BlakeL1 likes this.
  3. NiklasS4

    NiklasS4 Bit poster

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    I asked Epic, and they came back with that I had to ask Parallels about this. So hi Parallels, how can I run Fortnite without it crashing Parallels?
     
    BlakeL1 likes this.
  4. BlakeL1

    BlakeL1 Bit poster

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    I'm having the same issue with Parallels crashing while trying to boot Fortnite.
     
  5. Asish

    Asish Staff Member

    Messages:
    193
    Hello,
    Kindly refer to the below troubleshooting steps and please check.

    1. Re-install the Parallels Tools manually by following this KB article.
    2. Uninstall the Fortnite game and install it again on the Windows Virtual Machine.

    If the issue reoccurs, collect an additional technical report 'https://kb.parallels.com/9058 ' (click Parallels icon || > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply to this thread.
     

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