Parallels desktop 10 isn't working after update to macOS Sierra (10.12.5)

Discussion in 'Installation and Configuration' started by zeua, Jul 10, 2017.

  1. zeua

    zeua Bit Poster

    Messages:
    2
    hi
    first sorry for my english
    i have a functional parallels desktop 10 version on a macbook air (2014) and i updated the os system to the last macOS version (from the penultimate version)
    Now when i lunch parallel desktop the busy icon or displayed for few second and there is any window displayed
    Is there anyway to get parallels desktop functional again
    thanks
     
  2. zeua

    zeua Bit Poster

    Messages:
    2
    i have found a parallels desktop 10 installation file ( .dmg) from official parallels site
    im not familiar with macOS system so i would to know if i launch this installation package will it detect the actual parallels desktop installation and propose to repair it like may software in windows ? or i risk to erase the older installation and his activation.
     
  3. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,128
    Hi @zeua.
    Just to be clear, please let us know the version of Mac operating system presently running on your machine (Apple Icon -> About this Mac).
     

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