Hello,
I am using Parallels Desktop 11 for Mac, version 11.2.3, on macOS High Sierra 10.13.6.
I can successfully sign in to my Parallels My Account on the web, and I can see my legacy licenses for Parallels Desktop 11 and Parallels Desktop 10.
However, I cannot sign in from the Parallels Desktop 11 application. Even when I enter the correct email address and password, I receive a message saying:
“Please check your Internet connection and try again.”
My Windows 7 virtual machine file, Windows 7.pvm, still exists and is recognized by Parallels. It shows “Click to Resume”, but when I try to resume the VM, the Parallels sign-in window appears and prevents the VM from starting.
Parallels Desktop itself also shows that the product is already activated.
I would like to start this old Windows 7 virtual machine again. Is there any way to restore the account authentication in Parallels Desktop 11, or bypass the sign-in requirement for this already activated installation?
Thank you for your support.
I am using Parallels Desktop 11 for Mac, version 11.2.3, on macOS High Sierra 10.13.6.
I can successfully sign in to my Parallels My Account on the web, and I can see my legacy licenses for Parallels Desktop 11 and Parallels Desktop 10.
However, I cannot sign in from the Parallels Desktop 11 application. Even when I enter the correct email address and password, I receive a message saying:
“Please check your Internet connection and try again.”
My Windows 7 virtual machine file, Windows 7.pvm, still exists and is recognized by Parallels. It shows “Click to Resume”, but when I try to resume the VM, the Parallels sign-in window appears and prevents the VM from starting.
Parallels Desktop itself also shows that the product is already activated.
I would like to start this old Windows 7 virtual machine again. Is there any way to restore the account authentication in Parallels Desktop 11, or bypass the sign-in requirement for this already activated installation?
Thank you for your support.