Parallels Desktop 11 doesn't support disks encrypted by Check Point software

F

FrancescoM1

Bit poster
I've got a virtual machine on which is installed Windows 8.1. Its disk is encrypted by Check Point software. It worked fine with Parallels Desktop up to 10 version. I moved to Parallels Desktop 11 by hoping in more performance, but I discovered I've thrown money away because I'm still forced to use Parallels Desktop 10.

Another problem will be when OS X El Capitan will be released... for sure Parallels Desktop 11 will not run on it, so I'll be forced to move to VMware Fusion necessarily.
 
Franchesco,

Please try to change the virtual hard drive interface from SATA to IDE (go to Configure > Hardware > Hard Disk 1 > Advanced Settings and change Location).
If it still does not work, further to your inquiry, please send a screenshot of the exact error message.
In addition we'll need to check the problem report, please generate it right after replicating this problem using the steps from here http://kb.parallels.com/9058 and send us ID number.

Thank you.
 
Francesco...was your error message
The virtual machine processor was reset by the operating system
?
I ran into a similar problem yesterday. I had hoped to quiet my machine down by using some of the v11 features. My work VM (Checkpoint disk encryption) wouldn't boot after I installed the trial version of v11 (I didn't make the mistake you did...buying). Interestingly...as I was mad with parallels because this wouldn't boot, I tried VMWare. I imported the VM and at the very end, VMware didn't like the image.
 
Sergei@Parallels said:
Franchesco,

Please try to change the virtual hard drive interface from SATA to IDE (go to Configure > Hardware > Hard Disk 1 > Advanced Settings and change Location).
If it still does not work, further to your inquiry, please send a screenshot of the exact error message.
In addition we'll need to check the problem report, please generate it right after replicating this problem using the steps from here http://kb.parallels.com/9058 and send us ID number.

Thank you.
Click to expand...

didn't work :(
 

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bcrawfo2 said:
Francesco...was your error message
The virtual machine processor was reset by the operating system
?
I ran into a similar problem yesterday. I had hoped to quiet my machine down by using some of the v11 features. My work VM (Checkpoint disk encryption) wouldn't boot after I installed the trial version of v11 (I didn't make the mistake you did...buying). Interestingly...as I was mad with parallels because this wouldn't boot, I tried VMWare. I imported the VM and at the very end, VMware didn't like the image.
Click to expand...

Yes the error message is just that!
Now I moved to VMvare Fusion 8 because I've already updated to El Capitan GM... There all works fine, but I preferred to use PD11 for some interesting features.
By the way, in general the importing of an encrypted virtual machine doesn't work in both way (Parallels to VMware and viceversa)... I tried that sometime ago.
 
Sergei@Parallels said:
Francesco,
Could you please send us problem report ( http://kb.parallels.com/9058 ) right after replicating this problem? At least we need "parallels.log" that located in virtual machine's "pvm" bundle (see screenshot attached)
Click to expand...

Attached the required log (parallels.log)... Yesterday I've sent you a problem report too, please refer to request Parallels #2166761... Please I need you fix this issue, unfortunately I must encrypt my VM for work :(
 

Attachments

I have the same problem. The check point encryption was working fine with 10.2.xx.
Please fix this issue for Parallels 11! Thanks
 
I have the same issue.
El Capitan 10.11.3
Parallels 11.1.3
Guest Os Windows 7 with Check point encryption.

Switching to IDE disk doesn't help.
Dowloaded a trial version of VMware Fusion, it worked like a charm, would be a shame to have to switch to vmware :(
Best regards
Oskar
 
FrancescoM1 said:
Yes the error message is just that!
Now I moved to VMvare Fusion 8 because I've already updated to El Capitan GM... There all works fine, but I preferred to use PD11 for some interesting features.
By the way, in general the importing of an encrypted virtual machine doesn't work in both way (Parallels to VMware and viceversa)... I tried that sometime ago.
Click to expand...

Hi FrancescoM1, while Parallels Development Team is working on the permanent fix, please disable hybrid shutdown as a temporary workaround:
1. Start Parallels Desktop.
2. Launch virtual machine.
3. Create a snapshot: from Mac menu bar choose Actions > Create snapshot.
4. Press command button to bring Start menu and type cmd.
5. You will see Command Prompt in suggestions, right-click on it and choose Run as Administrator.
6. In Command Prompt type powercfg -h off and hit Enter/Return.
7. Check the behavior.
 
The solution mention in post #10 is useless since the Check Point issue occurs in BIOS mode and blocks the machine from starting!

I also would like to know if this is fixed in the new version before buying, im currently running VMware Fusion since Parallels havent fixed this in any release up to 11.2.1.

Starting to lose all fate in this product, and considering migrating all machines to Fusion and dropping Parallels :/ Not fixing bugs of this magnitude in 1 years time blows my mind!
 
OskarW said:
I also would like to know if this is fixed in the new version before buying, im currently running VMware Fusion since Parallels havent fixed this in any release up to 11.2.1.
Click to expand...

Does VMware Fusion allow you to execute a Windows VM where the Windows disk is encrypted with Check Point? If so, I'll just go buy VMware.

Is there any particular reason you were hoping to use Parallels over VMware?

--jake coughlin
coughlin.jake@gmail.com
 
Yes Fusion handels Check Point without any issues, Parallels used to handel it as well.
In overall i like Parallels over Fusion and are running several environments in my Parallels 11. But you have a point...
 
I can sadly confirm that this is still present in V12!

01-11 16:15:59.772 F /prl_client_app:7920:775/ localhost: received PET_DSP_EVT_VM_DEV_STATE_CHANGED. [CD/DVD 0: Connected, Image File]
01-11 16:15:59.774 F /prl_client_app:7920:775/ localhost: received PET_DSP_EVT_VM_DEV_STATE_CHANGED. [Hard Disk 0: Connected, Image File]
01-11 16:15:59.778 F /prl_client_app:7920:775/ localhost: received PET_DSP_EVT_VM_DEV_STATE_CHANGED. [Network 0: Connected, Shared Network]
01-11 16:15:59.781 F /prl_client_app:7920:775/ localhost: received PET_DSP_EVT_VM_DEV_STATE_CHANGED. [Sound 0: Connected, AC'97 sound adapter]
01-11 16:15:59.783 F /prl_client_app:7920:775/ localhost: received PET_DSP_EVT_VM_DEV_STATE_CHANGED. [USB 0: Connected, Installed]
01-11 16:15:59.783 F /prl_client_app:7920:775/ localhost: received result for [DspCmdVmInitiateDevStateNotifications]. RC = [PRL_ERR_SUCCESS]
01-11 16:15:59.813 F /prl_client_app:7920:775/ localhost: received event PET_VM_READY_TO_BOOT, code = [101200]
01-11 16:15:59.813 F /prl_client_app:7920:775/ Vm with uuid {294a9751-af8e-4fb3-8a32-522fc36ef149} is ready to boot.
01-11 16:16:02.181 F /prl_client_app:7920:775/ localhost: received event PET_DSP_EVT_VM_MESSAGE, code = [100502]
01-11 16:16:02.181 F [MESSAGE_MNG] /prl_client_app:7920:775/ Failed to extract job from event. RC = 80000007
01-11 16:16:02.181 W [MESSAGE_MNG] /PrlGui:7920:775/
Message id: {5e6fc6d7-7e7c-461a-a1ba-d9513a038626}
01-11 16:16:02.181 W /PrlGui:7920:775/
Message data:
>> Issuer id = {294a9751-af8e-4fb3-8a32-522fc36ef149}
>> Code = PRL_ERR_CPU_RESTART
>> Type = Critical
>> Short Message = "The virtual machine CSCGRBPHAWKSPAR was restarted."
>> Long Message = "The virtual machine processor was reset by the operating system."
>> Details = ""
>> Spontanous = 1
>> Can be hidden = 0
>> Force show = 0
>> Use active = 0
>> Event handle = 92423
>> Answers: [OK] [] []
>> Default button number: 1
>> Message hint: 0x0
>> report generated message: 0
 
Would love some progress on this issue, when its fixed in version 12 i will upgrade and stop using fusion. I have tried this on my old PD11 machine and it still failed.
 
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