Parallels Desktop 17 with Windows 11 keeps crashing on Macbook Pro M1 Pro chip (Sonoma OS)

Discussion in 'Parallels Desktop on a Mac with Apple silicon' started by HongkiK, Oct 13, 2023.

Tags:
  1. HongkiK

    HongkiK Bit poster

    Messages:
    3
    Recently, the Parallels desktop 17 keeps crashing. After a reboot, it suddenly kills in less than a minute. It has Windows 11 installed. The desktop 17 is up-to-date. Macbook Pro 14 inch M1 Pro chip. Has anyone found a solution for this?
     
    HongkiK, Oct 13, 2023
    #1
  2. Mikhail Ushakov

    Mikhail Ushakov Parallels Team

    Messages:
    542
    Best Answer
    Hello!
    Kindly try to perform the steps below as a workaround:
    1. Shut down the Virtual Machine. Make sure that the virtual machine is shut down. If it is in a suspended state, please run it and then shut down (Actions > Shut Down).
    2. Click on the Parallels Desktop logo on the Mac menu bar > select Control Center.
    3. Right-click on the Parallels Desktop application icon in the dock > select Control Center.
    4. Right-click on your virtual machine and select "Show in Finder".
    5. Right-click on the .pvm file > "Show package contents".
    6. Right-click config.pvs > "Open with" > TextEdit > locate the following string:

    <SharedShortcuts>1</SharedShortcuts>

    7. Change the value for Type from 1 to 0.
    8. Press the Command and S shortcut to save changes.
    9. Start your virtual machine, and check if the issue persists.
     
    Mikhail Ushakov, Oct 16, 2023
    #6
    crctech likes this.
  3. Mikhail Ushakov

    Mikhail Ushakov Parallels Team

    Messages:
    542
    Hello!
    Parallels Desktop 17 isn't compatible with macOS Sonoma: https://kb.parallels.com/114381. Anyway, would you replicate the issue again and collect a technical report while the issue is being reproduced (click Parallels icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in your reply.
     
    Mikhail Ushakov, Oct 13, 2023
    #2
  4. HongkiK

    HongkiK Bit poster

    Messages:
    3
    Hi Mikhail,
    The same issue happened even before I updated to Sonoma.
    I just replicated the issue and sent the report. 439096863 is the 9-digit ID.
     
    HongkiK, Oct 13, 2023
    #3
  5. henry19

    henry19 Bit poster

    Messages:
    2
    Mine is Parallels Desktop 19, same issue after upgraded to Sonoma.
    I sent the report, the report ID is 439213837.
     
    henry19, Oct 14, 2023
    #4
  6. Mikhail Ushakov

    Mikhail Ushakov Parallels Team

    Messages:
    542
    Hello Henry,
    I've just opened a ticket for you to investigate the issue in detail.
     
    Mikhail Ushakov, Oct 16, 2023
    #5
  7. Mikhail Ushakov

    Mikhail Ushakov Parallels Team

    Messages:
    542
    Best Answer
    Hello!
    Kindly try to perform the steps below as a workaround:
    1. Shut down the Virtual Machine. Make sure that the virtual machine is shut down. If it is in a suspended state, please run it and then shut down (Actions > Shut Down).
    2. Click on the Parallels Desktop logo on the Mac menu bar > select Control Center.
    3. Right-click on the Parallels Desktop application icon in the dock > select Control Center.
    4. Right-click on your virtual machine and select "Show in Finder".
    5. Right-click on the .pvm file > "Show package contents".
    6. Right-click config.pvs > "Open with" > TextEdit > locate the following string:

    <SharedShortcuts>1</SharedShortcuts>

    7. Change the value for Type from 1 to 0.
    8. Press the Command and S shortcut to save changes.
    9. Start your virtual machine, and check if the issue persists.
     
    Mikhail Ushakov, Oct 16, 2023
    #6
    crctech likes this.
  8. HongkiK

    HongkiK Bit poster

    Messages:
    3
    Hi Mikhail,
    After the value change, it seems to be working fine now. For the last 10 min of usage, it did not crash. Thanks a lot.
     
    HongkiK, Oct 16, 2023
    #7
    Mikhail Ushakov likes this.
  9. GinY

    GinY Bit poster

    Messages:
    1
    Hello! I tried the above but it didn't work. Please help! I replicated the issue and sent a report: 442562611\

    Thank you in advance!
     
    GinY, Nov 13, 2023
    #8
  10. Mikhail Ushakov

    Mikhail Ushakov Parallels Team

    Messages:
    542
    Hello!
    Parallels Desktop 17 isn't compatible with macOS Sonoma: https://kb.parallels.com/114381. We recommend you upgrade Parallels Desktop version to version 19.
     
    Mikhail Ushakov, Nov 13, 2023
    #9
    GinY likes this.
  11. AndersonM2

    AndersonM2 Bit poster

    Messages:
    4
    Im with problem similar. I use version 17 and crashing my VM. I do steps up, but not worket.
    My MACOS is Ventura 13.5.
    Did you have a solution?????
    Tks
     
    AndersonM2, Mar 15, 2024
    #10
  12. AntoineO1

    AntoineO1

    Messages:
    1
    Hello, I have the latest version of Parallels Desktop 17 on my MacBook Pro with macOS Sonoma 14.4.1 and I have windows 10 on my Virtuel Machine but my licence expired (I don't know if it's connected to the problem). Each 15min the VM crashes and I have a report problem 458127022 is the 9-digit ID. I have tried the solution to change the 1 to a 0 for : <SharedShortcuts>1</SharedShortcuts> but it didn't changed anything.
    I have seen some comments about Parallels Desktop 17 been not compatible with the new version macOS Sonoma, does the problem stops if I go back to the macOS previous version ?

    Thank you for your time.
     
    AntoineO1, May 2, 2024
    #11

Share This Page