Hello,
I own an active permanent license for Parallels Desktop 19 Standard Edition, originally activated on May 16, 2024.
My MacBook Pro M3 recently underwent a logic board replacement due to a hardware failure. The computer has now been repaired, and I have reinstalled macOS.
I would like to continue using my existing Parallels license, but I have encountered activation difficulties following the hardware replacement.
Could a Parallels representative please help me with the following questions?
I can provide my license key and purchase details privately if necessary.
Thank you for your assistance.
I own an active permanent license for Parallels Desktop 19 Standard Edition, originally activated on May 16, 2024.
My MacBook Pro M3 recently underwent a logic board replacement due to a hardware failure. The computer has now been repaired, and I have reinstalled macOS.
I would like to continue using my existing Parallels license, but I have encountered activation difficulties following the hardware replacement.
Could a Parallels representative please help me with the following questions?
- Can the previous activation be released or reset so I can activate my license on the repaired MacBook?
- Is Parallels Desktop 19 compatible with my current macOS version?
- If a newer version is required, am I eligible for a discounted upgrade from Parallels Desktop 19 Standard Edition?
- Is a one-time purchase upgrade available, rather than an annual subscription?
I can provide my license key and purchase details privately if necessary.
Thank you for your assistance.