Lukeisnotsixcharacters
Bit poster
Hi All,
We have a long running issue with Parallels which their support was unable to resolve.
Please forum help me out!
We have quite a number of Macs with Parallels 9 installed which all run an SOE of Windows 7 64bit enterprise deployed via SCCM to macs which are configured using Casper, the macs are generally standard with office installed and a custom SUS set.
Nothing extraordinary.
Most of the Macs (of random builds) will run Parallels 9 for a week or a month and then Parallels will crash, normally after an OS update or a Parallels update with an error saying Parallels Desktop quit unexpectedly.
This error shows the moment the parallels icon is double clicked but will continue to reappear if reopen is clicked, at this point Parallels 9 is completely broken and is unopenable.
I have copied a copy of the error report from one of the computers here: http://pastebin.com/369Nu9DU
So far i have tried, uninstalling parallels and deleting all config files and plists which relate to Parallels, and then reinstalling - this does not work the error reappears on first open.
Secondly we have tried repairing the virtual drive, this does not work either, the drive rarely looks corrupted and if it is moved to a working computer Parallels will launch fine.
The only thing I have found which works is installing VMware Fusion, once installed Parallels will open fine, however if Fusion is uninstalled parallels will break again.
Likewise any updates from Parallels or Apple tend to make the error return.
I have ran composer to monitor system file changes during installation to see what common files it is touching, however one of these files seem to be the key to our problem.
Please please help!
So far the only sure fire fix that will fix it each time is to completely reimage both OSX and Windows which is not a solution as it take too long and the problem simply returns again a month later.
Please let me know if there is any further information or log files i can provide.
Thanks in advance!
Luke
We have a long running issue with Parallels which their support was unable to resolve.
Please forum help me out!
We have quite a number of Macs with Parallels 9 installed which all run an SOE of Windows 7 64bit enterprise deployed via SCCM to macs which are configured using Casper, the macs are generally standard with office installed and a custom SUS set.
Nothing extraordinary.
Most of the Macs (of random builds) will run Parallels 9 for a week or a month and then Parallels will crash, normally after an OS update or a Parallels update with an error saying Parallels Desktop quit unexpectedly.
This error shows the moment the parallels icon is double clicked but will continue to reappear if reopen is clicked, at this point Parallels 9 is completely broken and is unopenable.
I have copied a copy of the error report from one of the computers here: http://pastebin.com/369Nu9DU
So far i have tried, uninstalling parallels and deleting all config files and plists which relate to Parallels, and then reinstalling - this does not work the error reappears on first open.
Secondly we have tried repairing the virtual drive, this does not work either, the drive rarely looks corrupted and if it is moved to a working computer Parallels will launch fine.
The only thing I have found which works is installing VMware Fusion, once installed Parallels will open fine, however if Fusion is uninstalled parallels will break again.
Likewise any updates from Parallels or Apple tend to make the error return.
I have ran composer to monitor system file changes during installation to see what common files it is touching, however one of these files seem to be the key to our problem.
Please please help!
So far the only sure fire fix that will fix it each time is to completely reimage both OSX and Windows which is not a solution as it take too long and the problem simply returns again a month later.
Please let me know if there is any further information or log files i can provide.
Thanks in advance!
Luke
