Parallels desktop Business subscription update question

LeonK2 · Sep 1, 2016

Hi,
I am usinng parallels desktop 11 with Business subscription key. the subscription still active. Can I update to version 12 with the same key? or I need to pay for update to version 12?

Thanks
Leon

Ajith1 · Sep 2, 2016

Hi LeonK2,
Yes, you can download Parallels Desktop 12 and activate it with existing Business subscription key.

DustinHullett · Sep 2, 2016

Download the update and install it will activate after you install.
http://www.parallels.com/directdownload/pd12

MarcelK3 · Sep 3, 2016

After downloading ParallelsDesktop-12.0.1-41296.dmg, my mac says: disk image cannot be opened. Reason; image not recognized.

Ajith1 · Sep 3, 2016

Hi MarcelK3,
What is the version of Mac OS you are using ? It needs to be at least Mac OS X 10.10.5 or more to use Parallels Desktop 12.

DustinHullett · Sep 3, 2016

Yes if you are not running at least 10.10.5 this would explain why you didn't get the update automatically because your system does not qualify.

MarcelK3 · Sep 4, 2016

i'm running the latest: 10.11.6.

Dhana@Parallels · Sep 7, 2016

MarcelK3 said:
i'm running the latest: 10.11.6.

Hello MarcelK3,
Use this tool for removing the existing application and install Parallels Desktop 12 for Mac using this link after restarting Mac. Let us know how it goes.
Thanks.

MarcelK3 · Sep 7, 2016

Would that mean all my settings are gone too after i remove the existing P11 installation?