Parallels desktop crash

Discussion in 'Mac OS X Guest OS Discussion' started by DariaD, Oct 30, 2018.

  1. DariaD

    DariaD Bit Poster

    Messages:
    1
    Crashes after reboot sys, help please

    Process: prl_client_app [2735]
    Path: /Applications/Parallels Desktop.app/Contents/MacOS/prl_client_app
    Identifier: com.parallels.desktop.console
    Version: ???
    Build Info: Parallels-41532.0~12.1.41532.0
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: prl_client_app [2735]
    User ID: 501

    Date/Time: 2018-10-30 15:23:40.010 +0300
    OS Version: Mac OS X 10.12.6 (16G1408)
    Report Version: 12
    Anonymous UUID: AA20ADFA-F1DD-509B-8C8B-71F5C60EE30B

    Sleep/Wake UUID: 6D86FE43-3A49-458D-95DD-7CB663620A8F

    Time Awake Since Boot: 40000 seconds
    Time Since Wake: 20000 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0

    Exception Type: EXC_CRASH (Code Signature Invalid)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Exception Note: EXC_CORPSE_NOTIFY

    Termination Reason: Namespace CODESIGNING, Code 0x1

    kernel messages:

    VM Regions Near 0 (cr2):
    -->
    __TEXT 000000010eb9e000-0000000110d7b000 [ 33.9M] r-x/rwx SM=COW @*
    [
    ]

    Thread 0 Crashed:
    0 d
    0x0000000120eaf000 _dyld_start + 0

    Thread 0 crashed with X86 Thread State (64-bit):
    rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
    rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x00007fff51061c60
    r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
    r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
    rip: 0x0000000120eaf000 rfl: 0x0000000000000200 cr2: 0x0000000000000000

    Logical CPU: 0
    Error Code: 0x00000000
    Trap Number: 0


    Binary Images:
    0x10eb9e000 - 0x110d7a997 +d
    (0) <01787B66-2322-39B0-B549-D693356F6398> d
    0x120eae000 - 0x120eebdc7 +d
    (433.5) <322C06B7-8878-311D-888C-C8FD2CA96FF3> d

    External Modification Summary:
    Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
    Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
    Calls made by all processes on this machine:
    task_for_pid: 22607
    thread_create: 0
    thread_set_state: 0

    VM Region Summary:
    ReadOnly portion of Libraries: Total=35.3M resident=0K(0%) swapped_out_or_unallocated=35.3M(100%)
    Writable regions: Total=8436K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8436K(100%)

    VIRTUAL REGION
    REGION TYPE SIZE COUNT (non-coalesced)
    =========== ======= =======
    STACK GUARD 56.0M 2
    Stack 8192K 2
    __DATA 1472K 5
    __LINKEDIT 1208K 3
    __TEXT 34.1M 3
    shared memory 8K 3
    =========== ======= =======
    TOTAL 100.7M 12
     
  2. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    753
    Hello DariaD, Kindly quit Parallels Desktop 12 and then go to Finder--> Application--> Parallels Desktop then ( Right click and move to trash ). Go to Disk utility--> Macintosh HD and run ' First Aid '. restart the Mac computer completely and then reinstall Parallels Desktop 12 < www.parallels.com/directdownload/pd12 > and check with it. if the issue still persists then generate a Technical Report ID (refer to http://bit.ly/1lUhbwK for assistance) please follow the last step using terminal, while the issue occurs/the error message is being displayed (very important) and reply with the report ID number. We'll then investigate.
     
  3. rkulikov

    rkulikov Parallels Developers

    Messages:
    308
    @DariaD, you need to update to 12.2.2.
     
  4. FrancescoN1

    FrancescoN1 Bit Poster

    Messages:
    1
    Hi every body I "was" working" with Parallels desktop 12 from imac OS X 10.10.5
    From a while there is the following message :
    rocess: prl_client_app [833]
    Path: /Applications/Parallels Desktop.app/Contents/MacOS/prl_client_app
    Identifier: com.parallels.desktop.console
    Version: ???
    Build Info: Parallels-41491.0~12.1.41491.0
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: prl_client_app [833]
    User ID: 501

    Date/Time: 2019-01-12 18:05:38.914 +0100
    OS Version: Mac OS X 10.10.5 (14F2511)
    Report Version: 11
    Anonymous UUID: E42BD674-73A1-993A-63EC-5E0A818B5E38


    Time Awake Since Boot: 5000 seconds

    Crashed Thread: 0

    Exception Type: EXC_CRASH (Code Signature Invalid)
    Exception Codes: 0x0000000000000000, 0x0000000000000000

    kernel messages:

    VM Regions Near 0x7fff7b9860a0 (cr2):
    __LINKEDIT 00007fff6a1e0000-00007fff6a1f4000 [ 80K] r--/rwx SM=COW /usr/lib/dyld
    --> Submap 00007fff70000000-00007fff80000000 [256.0M] r--/rwx SM=PRV process-only VM submap
    unused shlib __DATA 00007fff797ae000-00007fff7bdb2000 [ 38.0M] rw-/rw- SM=COW system shared lib __DATA not used by this process

    Thread 0 Crashed:
    0 dyld 0x00007fff6a171000 _dyld_start + 0

    Thread 0 crashed with X86 Thread State (64-bit):
    rax: 0x000000000000000d rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
    rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x00007fff542adca0
    r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
    r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
    rip: 0x00007fff6a171000 rfl: 0x0000000000000201 cr2: 0x00007fff7b9860a0

    Logical CPU: 0
    Error Code: 0x020000f4
    Trap Number: 133


    Binary Images:
    0x7fff6a170000 - 0x7fff6a1a692f dyld (???) <3C068A0D-69D5-3AD6-86D9-6261D3B1564E> /usr/lib/dyld

    External Modification Summary:
    Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
    Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
    Calls made by all processes on this machine:
    task_for_pid: 2007
    thread_create: 0
    thread_set_state: 0

    VM Region Summary:
    ReadOnly portion of Libraries: Total=300K resident=288K(96%) swapped_out_or_unallocated=12K(4%)
    Writable regions: Total=8452K written=0K(0%) resident=12K(0%) swapped_out=0K(0%) unallocated=8440K(100%)

    REGION TYPE VIRTUAL
    =========== =======
    STACK GUARD 56.0M
    Stack 8192K
    VM_ALLOCATE 8K
    VM_ALLOCATE (reserved) 36K reserved VM address space (unallocated)
    __DATA 228K
    __LINKEDIT 80K
    __TEXT 220K
    mapped file 36.1M
    shared memory 4K
    =========== =======
    TOTAL 100.7M
    TOTAL, minus reserved VM space 100.7M


    Model: iMac14,2, BootROM IM142.0118.B14, 4 processors, Intel Core i5, 3.4 GHz, 8 GB, SMC 2.15f7
    Graphics: NVIDIA GeForce GTX 775M, NVIDIA GeForce GTX 775M, PCIe, 2048 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (7.15.166.24.3)
    Bluetooth: Version 4.3.6f4 17916, 3 services, 27 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: APPLE SSD SM0256F, 251 GB
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: Apple USB SuperDrive
    USB Device: Sentinel HL
    USB Device: Keyboard Hub
    USB Device: Apple Keyboard
    Thunderbolt Bus: iMac, Apple Inc., 23.10

    My concern is that I'm not able to remove the Software Paralles 12 and reinstaller it
     
  5. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,361
    Hi @FrancescoN1 , please let us know what happens when you try to uninstall Parallels Desktop 12 for mac.
     

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