Parallels Desktop Hang

BernardHarte · May 20, 2008

I am using Parallels Desktop 3.0 for Mac Build 5600 under OS X 10.5.2 with Windows XP as the VM OS.

Until today, all was working fine, but now Parallels hangs a short time after booting up XP. I can get, e.g., Outlook to open and it seems to be working OK and then suddenly I get the (Mac) beachball and the application becomes unresponsive. I've tried leaving for a while (30 minutes) to see if it resolves itself, but no luck. Only way forward is to force-quit.

Parallels is still running and consuming over 100& CPU (it's on a dual core).

Can anyone give me any ideas how to proceed with finding the cause?

richfbrown · Jul 7, 2008

I have a similar problem that I can't find a solution to. In my case, I cannot even force quit Parallels, I have to reboot the MacBook

John@Parallels · Jul 8, 2008

As a first step please download build 5608 following link bellow:
http://download.parallels.com/v3/en/GA/Parallels-Desktop-5608-Mac-en.dmg

and reinstall Parallels Desktop as described in kb
http://kb.parallels.com/en/4790

richfbrown · Jul 8, 2008

I followed your procedure but after about 6 hours of running time, Parallels froze again. Note that I was not using any Windows apps during that time

John@Parallels · Jul 8, 2008

Please try to disable power management in Windows, also please recall , what software installed in Windows and in mac recently

richfbrown · Jul 8, 2008

I have not installed anything in Windows recently. On the Mac side, the most recent changes were upgrades to MacOS X 10.5.3 and then to 10.5.4. I had the problem in 10.5.3 as well as in 10.5.4. Also, I upgraded Parallels to build 5600 and then 5608.

richfbrown · Jul 8, 2008

As far as the Windows power management, I have not checked "Enable Advanced Power Management support". Is there anything else you want me to turn off?

John@Parallels · Jul 8, 2008

Set everything to never
http://www.microsoft.com/windowsxp/using/setup/learnmore/russel_02march25.mspx

richfbrown · Jul 8, 2008

I already have "Turn off hard disks" and "Turn off monitor" set to Never

John@Parallels · Jul 9, 2008

Start Application Monitor, and check what Application takes CPU when you are running Parallels, and make sure you are not using Share Screen, or VNC

richfbrown · Jul 9, 2008

Are you referring to Activity Monitor on the Mac side or the Task Manager on the Windows side?

John@Parallels · Jul 9, 2008

My fail, Activity Monitor

richfbrown · Jul 9, 2008

Parallels just hung again. Activity Monitor shows that Parallels was using 29% of the CPU, nothing else was using more than 5%.

John@Parallels · Jul 9, 2008

Is there enough disk space on Mac what is in crash logs?

what is in logs

/Library/Parallels/bugreports/
or ~/Library/Parallels/bugreports/

richfbrown · Jul 9, 2008

I have 50 GB free disk space on the Mac. There were no files in /Library/Parallels/bugreports/ and I do not have a ~/Library/Parallels/bugreports folder

John@Parallels · Jul 9, 2008

To confirm
~/Library/Parallels/bugreports
this is Library in your profile folder

richfbrown · Jul 9, 2008

I have a ~Library/Parallels folder, but there is no bugreports folder inside that

richfbrown · Jul 11, 2008

John,
Do you have any other suggestions on how I can try and fix this problem?

John@Parallels · Jul 11, 2008

I suppose you need to create ticket in support and we will ask additional logs, from Windows also,
By the way, if you are using Shared Profile , please try to disable it

richfbrown · Jul 11, 2008

I have already created a ticket (560809) but haven't heard anything back yet.