Parallels doesn't update

Discussion in 'General Questions' started by Matteo_Puccinelli, Jul 28, 2015.

  1. Matteo_Puccinelli

    Matteo_Puccinelli Bit Poster

    Messages:
    6
    I need your help with a Parallels update: I have a Mac OSX Yosemite (10.10.4). When I start Parallels I see a message saying me that "New version is available" (see the picture here below):

    [​IMG]

    But when I click on "Install Update" nothing happens. There's a sort of "crash". And when I start parallels the next time the update message is still there. Anyone can help me? Thank you.
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,196
    @Matteo_Puccinelli please try this KB.
    If the issue still persists please generate Problem report (as described here) and reply me back with PR 8-digit ID number
     
  3. Matteo_Puccinelli

    Matteo_Puccinelli Bit Poster

    Messages:
    6
    The link you posted solved this issue. Thank you!
     
  4. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,196

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