Parallels Freezing During Install

[DianaB1]

I switched computers and I'm attempting to install Parallels Desktop for Mac (Pro Edition). After downloading the .dmg, I am able to open it and select 'Install'. When Parallels is then opened, the loading pinwheel freezes and never loads.

Working on a Macbook Pro running macOS Sierra 10.12.5.

Thanks in advance!

 

[Shathish@Parallels]

Hello DianaB1, please run a First Aid for your Mac Hard Disk(Utility > Disk utility > Select Mac Hard Disk > Run First Aid) restart the Mac and try to install the Parallels. If the issue still persists, please share some screenshots to help you further. Thanks, Shathish

 

[DianaB1]

Hi Shathish,
Running First Aid on my Hard Disk shows no issue.


After restarting, re-downloading the dmg, and re-installing, the issue still persists.

It seems that the installation is successful, but attempting to open Parallels once the installation is complete is where the issue is.

 

[PaulChristopher@Parallels]

Hi @DianaB1,
Please open Terminal application (Finder > Applications > Utilities > Terminal);
Copy the following command, paste it into Terminal window and press Return:
sudo chown -R root:wheel /Library/Preferences/Parallels
Try to run Parallels Desktop now.
NOTE: Also, there might an alias called 'Parallels' in the /Library/Preferences directory instead of the folder called 'Parallels'. In such case please remove an alias.

 

[DianaB1]

Ended up having to wipe my Mac for a different reason. Re-installing fixed the issue.

 

[Hemnath@Parallels]

Ended up having to wipe my Mac for a different reason. Re-installing fixed the issue.

Glad to hear that things have been sorted out. Please post again for further assistance.

 

[ALEXK3]

Glad to hear that things have been sorted out. Please post again for further assistance.

I am having the same problem. Have run First Aid and also ran the Terminal code to no avail. I've sent this off as a problem, code = 198196080

 

[Swati@Parallels]

I am having the same problem. Have run First Aid and also ran the Terminal code to no avail. I've sent this off as a problem, code = 198196080

Please try below steps and keep us posted:
1. Launch Terminal ( Finder > Applications > Utilities > Terminal).
2. Execute the following command:
sudo chown -R "${USER}" ~/Library/Parallels
3. Try launching Parallels Desktop once more.

 

[ALEXK3]

As I said in my previous post I had tried the terminal command with no success. I have tried it again as suggested but it still hangs.

 

[Arun@Parallels]

Hi @ALEXK3 , if you have any Antivirus installed on your Mac, please disable it and try installing Parallels Desktop for Mac once again.

 

[ALEXK3]

Thanks Arun. No Antivirus installed on the Mac. I had one in Windows 8.1 but obviously can't disable that.

 

[PaulChristopher@Parallels]

Thanks Arun. No Antivirus installed on the Mac. I had one in Windows 8.1 but obviously can't disable that.

Hi @ALEXK3, please follow the steps mentioned below to fix the issue:
1 Apple menu, open Force Quit window (keep it open)
2 Launch parallels, you will see Parallels desktop shown on the window
3 Choose PD and force quit.
4 Relaunch PD and then hopefully it works.

 

[ALEXK3]

Thanks, I tried the force quit but problem still persists

 

[PaulChristopher@Parallels]

Thanks, I tried the force quit but problem still persists

Hi @ALEXK3, please provide your contact information on the private message and we will call you to investigate the issue further

 

[ALEXK3]

How do I provide a private message as suggested?

 

[Hemnath@Parallels]

How do I provide a private message as suggested?

We have received your private message and responded to it.