Parallels hang on removing previous version

NathanA3 · Sep 25, 2018

I have upgraded our client recently to High Sierra OS. Parallels 9 was on initially but now it does not work because it's not compatible.
I am trying to install parallels 12 now but it keeps hanging on the same place as show in the image attached.

Please assist ASAP.

rkulikov · Sep 28, 2018

Try to run command sudo killall lsregister in Terminal at the moment of hang.

NathanA3 · Oct 2, 2018

This does not work unfortunately. In activity monitor the program still say's not responding once it gets to that point. Any other suggestion ?

rkulikov · Oct 3, 2018

> This does not work unfortunately. In activity monitor the program still say's not responding once it gets to that point. Any other suggestion ?

@NathanA3 , please send us problem report and post its id here. For this you need to run this command in Terminal at the moment of hanging installation:
/Volumes/Parallels\ Desktop\ 12/Parallels\ Desktop.app/Contents/MacOS/prlsrvctl problem-report --send --stand-alone
- it takes some time to execute, and finally result is printed in Terminal.

NathanA3 · Oct 3, 2018

Hi,

This is the report ID I've sent to Parallels support as well.

Thank you.

Hemnath@Parallels · Oct 6, 2018

NathanA3 said:
Hi,

This is the report ID I've sent to Parallels support as well.

Thank you.

We haven't received a Report ID number. Can you provide the same in writing here?

NathanA3 · Oct 8, 2018

Sorry about that... 278189644

Hemnath@Parallels · Nov 19, 2018

NathanA3 said:
Sorry about that... 278189644

Thank you. Please remove Parallels Desktop, open Disk Utility (from the Finder menu, navigate to Go -> Utilities -> Disk Utility), run First Aid and reboot the Mac. Finally, download the setup file for Parallels Desktop 12 from http://www.parallels.com/directdownload/pd12/ and install the application.