parallels internet security 2009 won't update

S

susan larsson

Junior Member
i've been away for a month and upon returning home received the message that the databases in parallels internet security 2009 are obsolete and the computer is at risk. i tell it to update, it runs for a brief amount of time, and then the same message appears. how do i update obsolete databases?
 
Me to: Parallels Internet Security 2009 Update is successful but signature stay old

Parallels Internet Security 2009 Update is successful but signature files stay still old.

Symtoms:
- science few days signature get not anymore updated. the update process runs without any error and within the log file is also no warnings or errors. only informations and a succeeded message about the update.
- deinstallation and new installation do NOT solve the issue.
- activation and update works after reinstallation normally, without any errors.
- signatures do not get update. After successful update the signatures stay in old version. dated to 2009.
 
Your licenses have most likely expired, Parallels Internet Security (actually Kaspersky Internet Security reskinned) was a promotional product that was free for an year or so.
 
Same problem here on three systems, all with current licenses. In fact, one license was just renewed 5 days ago! At best, it's annoying the users with constant pop-up messages about the databases being out of date, at worst it is driving me nuts! Can't believe there isn't a solution for this yet. And the solution had better not be to upgrade to a newer version of Parallels (we're on 5).
 
ditto, and more

same problem here. Actually it looks like databases for some thread types are being updated but not all. Malware is stuck on 1/26/2012.

Looking for a solution I renewed my license even though it had over 200 days remaining. Installed new license code but the annoying warning persists. 2009 version of the product is probably approaching the end of its life cycle. Unfortunately the new license did not come with an option to install a new 2012 product even though online store lists 2012 Parallels Internet Security for the same price as 2009 license renewal. Very disappointed.
 
Response from support

I opened a support request with Parallels on this issue. Here is the response that I think may be useful to others as well.

Thank you for contacting Parallels Technical Support.

As we understand that you are facing an issue with Parallels Internet Security not getting updated.

Regarding the issue please be informed that we got updated from Kaspersky that they have stopped supporting 2009 version.

Thus Parallels will refund your activation for the same.

You can then use Kaspersky Internet Security 2012 that comes with Parallels Desktop 7 , for 90 days (free).

Then you can go ahead and buy the subscription for Kaspersky Internet Security 2012.

Regarding the refund, we will transfer the issue to the concerned department, they will assist you further.

We appreciate your co-operation and understanding.
Click to expand...
 
kapersky must continue support

It is completely unacceptable that parallels would allow kapersky to cease supporting 2009. Refund or not.

What this tells me is NOT TO USE KAPERSKY!!!!!!!

Come on Parallels you can do better than this, can't you?!

This looks like a thinly veiled attempt by Parallels to "force" everyone to buy the upgrade version!!!!

Not acceptable. Bad form if that is the case. Booooo!
 
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