Parallels is giving me a big headache [HELP!!]

R

RenanL

Bit poster
Since I've subscribed this Parallels 11 Pro are just problems.
First I cannot move my license from my old mac to a new one.
It keeps insistent messaging me the following:
  • "The license server rejects is. Contact the Parallels support team for assistance."
Then when I tried contact them, is got this:
  • Unfortunately, your Support contract for Parallels Desktop has expired 2015-09-05 07:00:00.
  • Please check your Parallels account for available support options or purchase support.
How can this be possible if on the advertising of the subscription it says that I have support?

I've uninstalled and also tried prlsrvctl deactivate-license, guess what?
  • Failed to deactivate the license: Unable to deactivate the product. Your type of license cannot be deactivated.
What's the point of having a huge advertising with multiple emails telling that older versions won't support El Captain and post-sales being crap?
So please, if any good soul could help me with this would be amazing.
 
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