Parallels misleading purchase options

F

FelixS10

Bit poster
I selected the wrong option of Parallels. I wanted to purchase the one time option but saw that an upgrade was 75% off, with similar pricing. Uninformed and wanting to save some money, I selected the upgrade instead of the one time purchase. Why does Parallels even provide me the option to upgrade if I don't have an active license?

Parallels also claims to have 24/7 phone, chat, and online support but I could not find a phone number. It's nice software but this has been a negative experience, perhaps attributed to user error, but please make it easy. I want to use the software, it's just that I'm not so sure I do anymore. I just want my money back.
 
FelixS10 said:
I selected the wrong option of Parallels. I wanted to purchase the one time option but saw that an upgrade was 75% off, with similar pricing. Uninformed and wanting to save some money, I selected the upgrade instead of the one time purchase. Why does Parallels even provide me the option to upgrade if I don't have an active license?

Parallels also claims to have 24/7 phone, chat, and online support but I could not find a phone number. It's nice software but this has been a negative experience, perhaps attributed to user error, but please make it easy. I want to use the software, it's just that I'm not so sure I do anymore. I just want my money back.
Click to expand...
Hello @FelixS10
We apologise for the confusion.
Please note that we have processed a refund for your purchase.
The amount may take 5 to 7 days to appear in your account.
You can purchase a full Parallels Desktop subscription here and benefit our ongoing promotion.
Regards,
 
Thank you Trishna. I don't see a promotional price currently. It is still $219.99 for the one-time purchase. Will there a sale for Black Friday?
 
I just did the same, Please refund me so I can purchase the Pro version as a new desktop
Here is my transaction history:
522704704
 
Man, that sounds rough, they really should make the upgrade options clearer, and hopefully they sort out your refund without any hassle.
 
I made 2 tickets already to ask a refund. The support team did refund my last wrong purchase. But now I made new one with the right product, which is:
Parallels Desktop for Mac Pro Edition

But I am unsatisified with it and I made 2 tickets already, with no respond yet:

523539242

Please take care of this!
 
I bought Parallels Desktop Pro and not satisfied with performance for a game. I wrote support 2 times!

Support contacted me for my refund request, asking for further confirmation which I did the same day. NO REFUND INITIATED YET. I can see if refund has been initiated since then, and I can see my card has not been recieved any refund INITIATION (and I can see that tho).

WHy am I not been refunded yet? Why support has not resolved this and not replying to my confrimation since they asked me?

Please resolve this!

523539242

I want this get resolved!
 
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