Parallels needs reinstalling on High Sierra - I have no installer!

S

ShaunC2

Bit poster
I am running High Sierra on a new MacBook Pro. I set up the MacBook from a time machine back up, all applications work except Parallels. When I double click to open Parallels I get the following message...

Parallels Desktop cannot be started.
Please reinstall Parallels Desktop and try again.

I do not have the original installer and can not download from the parallels site, how do I get a new download or do I need to upgrade to 13 (I am running version 12)
Any help appreciated

Thanks
 
ShaunC2 said:
I am running High Sierra on a new MacBook Pro. I set up the MacBook from a time machine back up, all applications work except Parallels. When I double click to open Parallels I get the following message...

Parallels Desktop cannot be started.
Please reinstall Parallels Desktop and try again.

I do not have the original installer and can not download from the parallels site, how do I get a new download or do I need to upgrade to 13 (I am running version 12)
Any help appreciated

Thanks
Click to expand...
Hi ShaunC2. To download version 12, use this link - http://www.parallels.com/directdownload/pd12/ -. But, before you do this, please share a screenshot of the issue - we'll then investigate and decide the best course of action.
 
ElizabethA said:
Parallels Desktop 12 for Mac is not officially supported to work with high sierra. Also, please check this link -https://www.parallels.com/upgradepd13/
Click to expand...
Hi ElizabethA. Your suggestion is appreciated. Let me add that, although Parallels Desktop 12 is not optimized for High Sierra, merely installing and running it on the same is possible. So issues in this regard can be, to an extent, investigated and resolved.
 
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