Parallels not seeing usb footpedal/usb stick

[Straitsfan]

New problem:

In the past few days parallels doesn't see my usb foot pedal. When I start the VM it's not there much of the time. I have to unplug it from the USB hub, then when I go to the devices section of the VM it's there and already checked. Sometimes when I start the VM or open the app that uses the foot pedal it's no there at all, and I have to unplug is above. Or this will happen. The VM on startup sees the sound device (foot pedal), but when I check it it disappears. So when I unplug it and plug it back in to the USB port it's there and checked off, and I can use.

But just now it all of a sudden quit working on me. No amount of plugging/unplugging it from the usb hub would make it work. I had to restart the machine.

Same thing happens with the usb stick I use.
Can anyone help me out as to what's going on? I thought it might be the usb hub, but when i tried this with the usb ports in the mac I got the same result with the VM. the mac side works fine with recognizing devices.

 

[Manu@Parallels]

Hello Straitsfan,
we need you to submit a Problem Report and provide us with its ID number. Please follow this KB article to submit Problem Report: http://kb.parallels.com/9058
NOTE: Please submit a report while reproducing the issue and provide us with generated ID number.

 

[Straitsfan]

Okay all -- got a new footpedal and that seems to have solved the footpedal operation problem but the old problem still exists:

When I plug in the footpedal i have to choose whether I want to connect it to my mac or parallels. I choose the VM, because that's what I use it for. When I go to the external devices option in the devices menu, it's there, but when I check it to use it it disappears. I have to reconnect the footpedal and then the footpedal will be checked and I can use it.

Same for my usb sticks. Either the MV will not see it, even if I've chosen it for the VM from the devices window that appears when a new external device is detected. I have to disconnect it and then reconnect it, and then It only says "storage device" checked.

I think i had this problem with version 10 as well. It seems to me that there is a bug in Parallels that's preventing this. Anyone else having this problem.

Even when I leave the devices in the usb ports and restart the machine, parallels doesn't see them. I have to disconnect and reconnect it, and in the case of my usb drives not even the mac sees it when the VM is shot down and restarted.

When I tell the VM to automatically connect certain external devices to the VM (in the configure option of the devices menu) it doesn't do that. I have to disconnect it and reconnect it to the usb port to have the MV see it.

This is very frustrating.

 

[ManojK@Parallels]

Please try to download the latest build of Parallels in which we have addressed this issue from the following link http://www.parallels.com/directdownload/pd11/ and let us know how it goes.