Two days ago I purchased a bundle of software products offered by Parallels, through Cleverbridge, including Kaspersky Internet Security for Mac. I was given the following activation code in the email from Cleverbridge: SQRJJ-XBMF8-WC422-UN2FF. I was also told to use the following link for the instructions on how to download and activate the product: For installation and activation instructions please visit http://kb.parallels.com/en/123310.
I did that, and successfully downloaded a one-month trial version. I have not, however, been able to use the activation code to transform the version into a "paid-for" version. The code given above is rejected as being for another product.
The instructions said that on opening Kaspersky I should receive a screen which included on the right-hand side a sort of dial with a key symbol in the South-West quadrant. I am supposed to click on that to enter the code. But I don't get that screen, I get another one which looks like a usual homescreen for such a product.
Can anyone tell me what I have done wrong? How do U get the screen that allows me to enter the activation code? I have 30 days left!!
For information, I am running the latest version of Parallels with Windows 10 on my Macbook. The Kaspersky I downloaded following the instructions has gone into the Windows virtual machine, rather than into the El Capitan OS. Is that right?
Thanks for all suggestions.
I did that, and successfully downloaded a one-month trial version. I have not, however, been able to use the activation code to transform the version into a "paid-for" version. The code given above is rejected as being for another product.
The instructions said that on opening Kaspersky I should receive a screen which included on the right-hand side a sort of dial with a key symbol in the South-West quadrant. I am supposed to click on that to enter the code. But I don't get that screen, I get another one which looks like a usual homescreen for such a product.
Can anyone tell me what I have done wrong? How do U get the screen that allows me to enter the activation code? I have 30 days left!!
For information, I am running the latest version of Parallels with Windows 10 on my Macbook. The Kaspersky I downloaded following the instructions has gone into the Windows virtual machine, rather than into the El Capitan OS. Is that right?
Thanks for all suggestions.