Parallels quits after opening - error message.

tried fixing it with terminal and Disk Utility - First Aid
Didn't work

I'm on MacBook Air with Sonoma
Hello,
For us to further assists, kindly provide us with the following information:
1. Detailed explanation, with all steps by steps followed, to reproduce the issue.
2. Screenshot of error message you are receiving.
3. While reproducing the issue, collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
Thanks.
 
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