I purchased Parallels Mac 7 full as part of the StackSocial bundle in July 2012. I didn't upgrade to Mountain Lion until recently, and had been running V6 until then. The sale indicated it was "Guaranteed to include the next version" and to "be compatible with Mountain Lion/Windows 8" - I went to obtain my v8 upgrade, and it seems that Parallels set a time limit of November, 2012 for obtaining that upgrade they promised.
Nothing was stated about this at the time of sale, and no email went out indicating a time limit was approaching. Of course after an hour and half on support chat, I got an offer for 10% off the upgrade price. Gee, thanks. $4.
One would think that Parallels and/or their reseller knows what email address each key was issued to, and send out a notice indicating a timeframe and / or when that timeframe is approaching to redeem the upgrade.
Failing that, I would expect something other than a 10% off $40 offer, and repeated "are you ready to purchase?" questions.
Now I own licenses down to V4 or so, and used to buy for my previous employer V2 and V3 (If I recall) licenses. Is this really how Parallels operates? I know your major competitor from my bigger enterprise projects, and I know THEY wouldn't be jacking me around like this.
Does Parallels know or understand the terms "brand loyalty" or "good faith" at all? If this was disclosed at purchase, I'd happily say "yes, I'm a numbskull, here's your $40.". That isn't the case here.
Nothing was stated about this at the time of sale, and no email went out indicating a time limit was approaching. Of course after an hour and half on support chat, I got an offer for 10% off the upgrade price. Gee, thanks. $4.
One would think that Parallels and/or their reseller knows what email address each key was issued to, and send out a notice indicating a timeframe and / or when that timeframe is approaching to redeem the upgrade.
Failing that, I would expect something other than a 10% off $40 offer, and repeated "are you ready to purchase?" questions.
Now I own licenses down to V4 or so, and used to buy for my previous employer V2 and V3 (If I recall) licenses. Is this really how Parallels operates? I know your major competitor from my bigger enterprise projects, and I know THEY wouldn't be jacking me around like this.
Does Parallels know or understand the terms "brand loyalty" or "good faith" at all? If this was disclosed at purchase, I'd happily say "yes, I'm a numbskull, here's your $40.". That isn't the case here.