Parallels sales support link at Cleverbridge doesn't seem to work...

Sven G

Sven G

Hunter
This sales support link of yours, contained in the confirmation for an (unintended) subscription renewal that I would like to have refunded, doesn't seem to work as it should:
https://buy.parallels.com/329/?scope=cuseco&id=&cfg=default

After submitting my support request several times, in different languages, still no answer (and always, after submitting the form in Safari, there is simply a blank page: no confirmation, no email that says that the request has been taken care of, nothing: quite strange, and maybe a sign that the page doesn't work as intended...?). Could you please verify that this support link indeed works...? Thank you...
 
... Of course, I'm talking about the email support form, which comes out when one clicks on the email support link, at the end of the page: after the Captcha confirmation and sending the form, no reaction from the website, only a blank page; and no answer, after two or more days...
 
Hmm.. I tried with Microsoft Edge (Mac), and inde got a confirmation popup that my form had been submitted: so, it seems to be problem with Safari (which, if so, you should try too correct, being the primary browser of your user base) - let's see if they will answer (as I live in Italy, I submitted my question in Italian: if the page is offered in that language, one of course also assumes that support is indeed available in the same language; anyway, will try also in English, if it doesn't work)...
 
^^^ Indeed (not inde)...

(Anyway, it's very confusing not being able to reduce the number of computers of a pre-existing subscription: I thought that - seemingly the only possible option - eliminating the current subscription and making a new similar one for 2 instead of 4 computers would solve the problem in a simple way, but it doesn't seem to have been so (i.e., with the new subscription triggering again the autorenewal of the old one (?!?) and new Parallels Toolbox license for 2 computers only working on one: very confusing, indeed, to say the least! Should I perhaps have bought a full subscription again, instead of the more than obvious upgrade, albeit being a Parallels Desktop customer for years since the beginning...? very strange!)...)
 
... Problem solved: suddenly received the refund email now (without any previous interaction with the staff, however). Well, it's been a nice session of self-support, anyway... ;-) :-)

(... But the Parallels Toolbox "only one working-for-Toolbox license received with a 2-computer purchase: the second license doesn't work" problem remains to be solved, still...)
 
... And, at last, also a personalised email reply form Cleverbridge: thus, sofar, all good (but the absence of any form of interaction during a week, of course almost makes one think that something perhaps didn't work)...

End of self-support session! ;-) :-)
 
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