Parallels starts slow, Spinning wheel 10 seconds

Discussion in 'Installation and Configuration of Parallels Desktop' started by SPX, Oct 21, 2017.

  1. SPX

    SPX Junior Member

    Messages:
    18
    Using now Parallels 13 with High Sierra but i found it slower starting up then before.
    Why do i have to wait 10 seconds for a rounded box saying: "(Spinning wheel) Parallels Desktop" for 10 seconds???

    How to speed the starting time up?
     
    SPX, Oct 21, 2017
    #1
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,158
    Hi @SPX, kindly reproduce the issue with low performance and collect a fresh Problem Report as shown below so we could take a look at logs and provide you with a solution.

    To collect Problem Report, reproduce the issue and proceed with the actions below:
    1. Control-click/tap using two fingers on Parallels Desktop icon in Dock > Help > Send Technical Data.
    2. Wait for the Problem Report to be generated.
    3. On the appeared Problem Report window please write a short problem description (scenario) and enter your contact information (name and email address) - then click Send Report.
    4. Reply us back with 9-digit Problem Report ID.
     
    PaulChristopher@Parallels, Oct 25, 2017
    #2

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