Parallels tool installation black screen on 60% and froze OS

Discussion in 'Installation and Configuration' started by AlexB20, Oct 21, 2019.

  1. AlexB20

    AlexB20 Bit Poster

    Hi guys, i need an help.
    So, i've updated on parallels 15 and on restart windows 10, automatically install parallels tools, but on 60% of this installation the screen came black and the os froze.
    My report id: 324733462

    I can't do nothing to resolve, i've tried Reset but nothing, the issue remain.
    Any help ?
  2. BrettM3

    BrettM3 Bit Poster

    Best Answer
    I had the same problem, I switched the hypervisor from "Apple" to "Parallels" and was able to complete the tools upgrade.
    I previously changed the hypervisor to due to massive performance issues (vs2019 painfully slow), however I was able to switch the hypervisor back to "Apple" after upgrading the tools.
    Maria@Parallels likes this.
  3. Maria@Parallels

    Maria@Parallels Parallels Team

    Please try the solution above and also check this KB article for more info about Parallels Tools troubleshooting.
    Please provide us with any results.

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