Parallels Toolbox downgrade unavailable

Discussion in 'Parallels Toolbox for Mac' started by Tobias4, Jul 16, 2018.

  1. Tobias4

    Tobias4 Bit poster

    I own a license for Toolbox 12. Recently the software upgraded automatically to version 13. I now get an error message that my license key is invalid for this version of Toolbox. It provides an option to downgrade, but that link doesn't work. I sent technical data from within Toolbox. Data report ID 266223237. Now I'm trying to send a ticket through support. The only options are to use Messenger, Facebook or Telegram. I do not use any of these. Any ideas how to contact Parallels Support or how to downgrade to Toolbox 12 again?

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